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Overview of Demand For Good Governance (“DFGG”) and its relevance for Bank operations

Overview of Demand For Good Governance (“DFGG”) and its relevance for Bank operations. Asli Gurkan , Governance Specialist, Social Development Department Maria Poli , Governance Specialist (ETC), LCSSO. What is Demand for Good Governance (DFGG)? .

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Overview of Demand For Good Governance (“DFGG”) and its relevance for Bank operations

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  1. Overview of Demand For Good Governance (“DFGG”) and its relevance for Bank operations Asli Gurkan, Governance Specialist, Social Development Department Maria Poli, Governance Specialist (ETC), LCSSO

  2. What is Demand for Good Governance (DFGG)? Actions and mechanisms that enable citizens to hold service providers accountable and make them responsive to their needs. DFGG promotes transparency, accountability and participation…..

  3. Importance of DFGG in World Bank operations

  4. DFGG Tools Under Transparency, Accountability, Participation (TAP) Framework Accountability Participation Transparency/ Information Beneficiary/multi-stakeholder involvement in design and Implementation Information Disclosure Grievance Redress Mechanisms • Disclosure of project documentation (project websites, info shop, operational portals,) • Right to Information Acts • Citizen charters • Formal measures: Ombudsman, local courts, appeals committee, complaints office • Informal measures: citizen grievance committees, hotlines, complaints handling boxed • Multi-stakeholder committees • Participatory planning and budgeting • Structured consultation processes • Community-driven development Third Party Monitoring Demystification and Dissemination • Integrity pacts/social contracts • Local oversight committees • Participatory expenditure tracking • community score cards, citizen report cards • consumer satisfaction surveys • Social audits • Community radio programming • Community awareness-building campaigns

  5. Examples of DFGG Tools Examples of DFGG Tools

  6. Operationalizing “DFGG” in Transport

  7. Operationalizing “DFGG” in Transport

  8. DFGG integrated into Required BP/OPs (I)

  9. DFGG integrated into Required BP/OPs (II)

  10. DFGG integrated into Required BP/OPs (III)

  11. (Required) TAP Measures & Mechanisms

  12. (Good Practice) TAP Measures & Mechanisms: Transparency

  13. (Good Practice) TAP Measures & Mechanisms: Accountability

  14. (Good Practice) TAP Measures & Mechanisms: Participation

  15. Available DFGG Resources • BBL speaker series • DFGG Community of Practice • Sectoral Learning Modules and Clinics • How-to Learning Notes and Case studies • Reference Resource and Indicator Databases • Websites • DFGG Decision tree (upcoming) • DFGG Core Course (upcoming) More information is available on our brochure…

  16. DFGG Resource Database: http://dfggdb Searchable by “tools keyword, thematic area, country/region, Type of resource (report/TOR/case-studies/manuels/ppts. etc.)

  17. DFGG site under GAC knowledge platform: http://gacknowledge.worldbank.org/dfgg

  18. Resources DFGG-BBL Series • Book Launch: Scaling up Community Driven Development (CDD): Lessons, challenges and experiences //February 10, || 09:00 - 11:30 am • BBL: Citizen Service Centers: Enhancing Access, Improving Service Delivery and Reducing Corruption //Tuesday, March 8, 12:30 – 2.00 pm DFGG Clinics/ Courses • DFGG Core Course (March 21-25) • Half day clinic on complaints handling mechanisms • Quick, ondemandadvice & operationalsupport: • SDV-DFGG Team (anchor) • HeleneGrandvoinnet, Team Leader • LCR Social Development-DFGG Team • ManinderGill, Sector Manager, LCSSO To join the DFGG Community of Practice- click on the button included in our team’s BBL invitations or send an email to agurkan@worldbank.org or skarakas@worldbank.org

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