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Written communication patterns

Written communication patterns. Language context, I. Riol (p. 93, 2 nd paragraph): “The concept of high- and low-context language has been researched …”

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Written communication patterns

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  1. Written communication patterns

  2. Language context, I • Riol (p. 93, 2nd paragraph): “The concept of high- and low-context language has been researched …” • High-context language: transmits very little in the explicit message; the nonverbal and cultural aspects of what is not said are very important. • Example: Chinese, Korean, Japanese, Arabs, Latin American)

  3. Language context, II • Low-context language: the message is explicit. • Examples: Americans, Germans, Swiss, Scandinavians. • Group-oriented, collectivistic cultures tend to use high-context languages; individualistic cultures tend to use low-context languages.

  4. Language linearity, I • Riol (p. 97, 2nd paragraph): “Linear and nonlinear aspects of language involve …” • Linear language: object-oriented and logical with a beginning and an end. • Example: English.

  5. Language linearity, II • Nonlinear language: circular, tradition-oriented, and subjective; look at time as cyclical and the seasons as an ever-repeating pattern. • Example: Chinese and Japanese.

  6. Language Linearity, III • If you ask why the production was stopped (when the reason is that the parts are defective): • A U.S. worker will tell you linearly and directly that “the parts are defective.” • A Chinese or Japanese worker may tell you nonlinearly with a long and detailed explanation, including what the defects were and other related details. • A U.S. worker tells you why; a Chinese or Japanese worker tells you what.

  7. Writing tones and styles, I • Riol (p. 141, 1st paragraph): “Authors of business communication textbooks in the United States recommend …”

  8. Writing tones and styles, II • Riol (p. 142, 1st paragraph): “U.S. businesspeople tend to be very direct in …”

  9. U.S. business letter formats, I • The preferred styles are the block (all lines beginning at the left margin) and modified block (date and closing beginning at the center and paragraphs blocked). • Place the date before the inside address; e.g., February 7, 2010. • Address: the title and full name are placed on the first line, street number and name on the second line, and city, state, and ZIP code on the last line.

  10. U.S. business letter formats, II • The letter is single-spaced. • A line of space between 2 paragraphs. • The name of the writer is types 4 lines below the complimentary close with the title placed on the next line.

  11. A U.S. sample letter, I • Riol (p. 150, Figure 7-6).

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