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Welcome to ANPI VIP Training

Welcome to ANPI VIP Training. Objectives. By the end of this training session you will…. Understand why a customer would choose a Hosted Unified Communications solution. Understand why a customer should choose ANPI VIP. Understand the consultative approach to selling ANPI VIP.

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Welcome to ANPI VIP Training

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  1. Welcome to ANPI VIP Training

  2. Objectives By the end of this training session you will… • Understand why a customer would choose a Hosted Unified Communicationssolution • Understand why a customer should choose ANPI VIP • Understand the consultative approach to selling ANPI VIP • Understand the bundles and components of the service • Understand the tools available to conduct effective sales calls • Be ready to sell ANPI VIP!

  3. Module 1 Hosted Unified Communications

  4. Why Hosted Unified Communications

  5. Decreased Total Cost of Ownership

  6. Increased Productivity

  7. Scale with business demands • Add incrementally or change service as business grows • Always provide the latest features and services

  8. Vendor Consolidation • Data • Voice • Toll Free • Phone Equipment • Long Distance • Others…

  9. Business Continuity

  10. Can be delivered “over the top” as customers can provide their own broadband connection. Can be delivered over ANPI provided broadband services. How the service is delivered

  11. Hosted IP PBX Compatibility • Speed Test should always be conducted on site due to unknown broadband connection configuration. • Bandwidth Calculator will help guide and determine the optimal bandwidth required for customers call capacity. • http://www.anpi.com/support/

  12. Understanding the Customer’s Current Phone System • Key Systems • User selects an outgoing line to place a call. Other users in the office will see that the line is in-use. • User answers an incoming call, can place the call on hold and another user can pick up that line. • PBX Phone System • Connects to the PSTN with trunk lines (PRIs, T1s or other form of broadband) • Provides extension dialing, transferring, hunt groups, voice mail and many other features. • IP PBX • Use of packet switching. • PBX that holds features remains at the customer location. • Provides extension dialing, transferring, hunt groups, voice mail and many other features. • Hosted IP PBX • Same as IP IPBX but is not premise based. Features/functionality located in Service Provider’s cloudor data center.

  13. Module 2 ANPI VIP

  14. Why ANPI VIP? • More Features, More Services, More Innovation • Fully integrated - Hosted IP PBX, Unified Messaging, Instant Messaging, Presence, Fax, Audio Conferencing, Web Collaboration, Desktop and PC clients, and more • Free unlimited local and long distance calling, International calling to 22 countries • Customer Portal designed with users and administrators in mind • No Activation Fee • Powered by the leading technology innovators: Sonus and BroadSoft

  15. How we measure up…

  16. What does the Offering Include? • Chargeable Services • Included Services • User/Seat Package • Value Added Services • IP Phones/devices • Local, Long Distance and International Calling to 22 countries • Users own Local DID number with unlimited MOU • Music on Hold • 1 GB of Storage for each User • Customer Portal • Administrator • End User • Activation and Porting Services • Standard PBX Features • Basic Auto Attendant

  17. Customer Portalshttps://vip.anpi.com • Administrator Portal • End User Portal • Modify Auto Attendant, Hunt Group and location services • Reset users’ passwords • Modify User Profile information • Modify any user level features and services • Order services and view billing • View Number Porting Status • Manage feature settings • Listen to voice mail messages • Download applications

  18. Value-Added Optional Services • Virtual Phone Number (phone number without any services) • Toll-free Number • Virtual Extension • Advanced Auto Attendant • Audio Conference • Fax Line • Hosted Fax • Call Recording

  19. What is a User Package or Seat? Designed for various user types Set of features bundled together and assigned to a user Can be mixed and matched across an account

  20. Feature Packs User Package Options 3. 2. 1.

  21. Ask the Right Questions • Are there places in your office that have phones that are used by a variety of people? • When a visitor needs to make a call is there a phone he/she can use? • Do you ever have customers into your conference room? • Would your admin be more productive if they could park/pick up calls from the copy room instead of going back and forth from their desk? • Does the quality of the call from your conference room reflect well on your organization?

  22. Phone Number (DID) • Each user has a direct inward dial number (customers will refer to these as ‘direct lines.’) • Caller ID can be set for outbound calls to either their direct line or the business main number. • Great for customers with outside sales reps!

  23. Voicemail to email • Also referred to as ‘Unified Messaging’ • Includes Voice Mail to email delivery • Messages are stored in the Voice Portal and can be retrieved remotely • 15 MB of storage per mail box • Options to forward all message as .wav files to email • ‘Zero Out’ option to allow callers to escape to another destination • Destination can be any extension • Destination can be any 10-digit phone number

  24. Call Forwarding *FEATURE NOTE: Voice Mail will be left on forward to destination voice mail service.

  25. Call Notify

  26. Do Not Disturb

  27. Automatic Hold/Retrieve

  28. Automatic Call Back

  29. Speed Dial 100

  30. Other features: • Call Return - return their most recently placed call • Call Waiting – answer a second call when already on the first call • Call Transfer - transfer a call to another user • Last Number Redial – used to call back the last number your called

  31. Shared Call Appearance (scenario #1) Your line. Another ‘business’ line.

  32. Shared Call Appearance (scenario #2) Line 3 Line1 Line 2

  33. Busy line status of another user’s line. Your line. Busy Lamp Field

  34. Call Park/Call Retrieve PARK: *68 + extension + # RETRIEVE: *88 + extension + #

  35. Call Pickup TO PICKUP: *98 + ringing extension

  36. Direct to Voicemail transfer TO TRANSFER DIRECT TO VM: Transfer + *55 + extension

  37. 3- Way Conferencing

  38. Mobility

  39. Mobile Clarity Mobility means different things to different businesses: Mobile workforce (outside sales, field technicians) Occasional work from home workers Full-Time work from home workers Business travelers Understand your customer’s definition of ‘mobile’ workers. Dig deeper.

  40. Mobility:VIPresence • App available for iPhone and Android / Desktop Client for PCs and Macs • Receive calls on a mobile device or client softphone • No-Answer goes to business voicemail • Place calls using business caller ID from mobile device or computer • Includes chat and presence functionality from mobile device and desktop client • Includes corporate directory from mobile device

  41. Mobility: Simultaneous Ring Mobile Home Office • Ring up to 10 devices at one time. • Voicemail Messages left at business VM • Answer Confirmation Options

  42. Mobility:Sequential Ring Mobile Home Office • Ring up to 5 locations in addition to your office phone • Voicemail Messages left at business VM • Answer Confirmation Options

  43. Mobility Scenarios Scenario 1: “We have employees that work from home. How can we connect them to our business?” Scenario 2: “We have outside sales reps that are always giving out their personal phone numbers to customers. I want to protect my business.” Scenario 3: “We have 2 offices and some workers are constantly commuting back and forth between the two. What solutions go you have for these mobile workers?”

  44. Collaboration Tools

  45. Collaboration: VIPresence Desktop • Supported on Windows and iOS devices • Includes: • Desktop Sharing (one-to-one or group) • Chat (one-to-one or group) • Presence • Audio Conferencing • Video Conferencing • Call control (transfer, three way calling)

  46. Collaboration: VIPresent Now • Access at: https://present.now.anpi.com • Includes: • Desktop and Application Sharing (one-to-one or group) • On-Demandor scheduled meetings • In meeting chat / Q&A • Audio Conferencing • Includes15 users/session, usage charges apply for additional users

  47. Collaboration: Audio Conferencing • Non-Overlapping Conferences • 15 participants per conference • Usage fees 1c /min/user/conf • Includes local dial-in number, Conference Access # and Moderator Pin • Overage Charges of $2.99/user/conf for participants over 15 participants

  48. IP Phones • Polycom HD phones • 10 options – each with a Power Supply or PoE option • Sold separately from the seat packages • Can be mixed/matched with seat packages • There are recommended seat/phone combos • Phonescan be installed at the customer’s home office and have E911 supported.

  49. Suggested VIPrecision Phones • Polycom VVX300 w/ Expansion Module • Expansion Module adds an additional 40 line programmable line keys • Up to 3 expansion modules can be attached to an VVX phone • Available PoE (VVX 310)

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