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Self Assessment - An Award Simulation Approach

Self Assessment - An Award Simulation Approach. Paul Evans: Director of Business Excellence Liverpool John Moores University EFQM Education Community of Practice 23 rd February 2006 University of Macedonia. Personal Background. 20 years in industry with EFQM Founder Member

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Self Assessment - An Award Simulation Approach

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  1. Self Assessment -An Award Simulation Approach Paul Evans: Director of Business Excellence Liverpool John Moores University EFQM Education Community of Practice 23rd February 2006 University of Macedonia

  2. Personal Background • 20 years in industry with EFQM Founder Member • Worked with EFQM since 1996 • Benchmarking Group • Senior Assessor for EEA • Member, Awards & Recognition Working Group • Member 2005 FC/Model Review Group

  3. Some Facts about LJMU • 25,000 students • 2,500 staff • Annual Revenue Budget €170m • Several Areas of International Research Excellence • 10 spin-out companies p.a. • Owners of the world’s largest Robotic Astronomical Telescope

  4. Excellence Model & LJMU • EFQM Members since 1997 • Formally adopted Excellence Model in October 2002 • Diagnostic Self-Assessment in February 2003 (All 32 Criterion Parts) • ‘Diagonal Slice’ Team Approach

  5. 2005 Self-Assessment An Award Simulation Approach

  6. Why Award Simulation ? • 2 years of action following first assessment • Senior Group Fully Involved • Too Close to the Action..lost objectivity • Award Application Process…restores objectivity • Opportunity for External Input • More Mature in Excellence Terms

  7. Award Simulation Process • Assessment Framework Selected (e.g. EEA, BQF, Excellence North West) • Application Drafted • Application Agreed Internally • Assessment Team Selected (internal assessors/externally led) • Application Submitted

  8. Award Simulation Process • Application Assessed by Team • Team Consensus Meeting (1.5 Days) • Team Site Visit Planning (0.5 Days) • Site Visit (2 Days) • Team Final Consensus & Scoring (1 Day) • Feedback Report produced

  9. Award Simulation Advantages • Drafting Application is a reflective process • Increased objectivity; separates assessment from development work • Structured approach; formal and disciplined • Professional Assessors; independent feedback & scoring • Rehearsal for the ‘Real Thing’

  10. Recommendations for Others • Use a sub-set of the senior team to draft application • Use a mix of internal & external assessors (knowledge combined with objectivity) • Don’t brief interviewees & focus groups • Remember it’s about exposing issues – not hiding them

  11. Outcomes for LJMU in 2005 • 6 main themes (all recognised & now being addressed) • Score more than doubled since last self-assessment • Likely to be at ‘finalist’ standard within 2 years • Renewed impetus & confidence

  12. Questions? Paul Evans: Director of Business Excellence Liverpool John Moores University EFQM Education Community of Practice 23rd February 2006 University of Macedonia

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