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Best of Breed Unified Communications Virtual Platform Solutions for GCAAU

Steve Boston Convergence Engineer. Best of Breed Unified Communications Virtual Platform Solutions for GCAAU . Agenda. Business User Communications Unified Communications Midsize Business Template. Unified Communications. Unified Communications Leads to Improved Business Outcomes.

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Best of Breed Unified Communications Virtual Platform Solutions for GCAAU

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  1. Steve Boston Convergence Engineer Best of BreedUnified Communications Virtual Platform SolutionsforGCAAU

  2. Agenda • Business User Communications • Unified Communications • Midsize Business Template

  3. Unified Communications Unified Communications Leads to Improved Business Outcomes • Collaboration • Work Flow • Decision Making • Social Network • Customers • Simplification • Availability • Responsiveness • Productivity • Speed & Execution • Effectiveness & Efficiency • Content and Context • Cost • Collaborative & Mobile Expenses • Customer control & retention • Opportunity costs

  4. What are your current challenges? • Reduce the IT Budget • Remain competitive • Prepare for the future • Mergers and acquisitions, downsizing

  5. Business continuity planning is driving Unified Communications as a “contingency” solution Business and Operations Continuity • Business Continuity Planning • Should be integral part of Continuity Planning • Uninterrupted operations in crisis or planned event • Capabilities are in place before you need them • Employees have full access to their office communications and information at alternate location • Includes all employees • essential personnel , • remote Small Office Home Office(SOHO) teleworkers • On the go mobility workers F I R E F L O O D Severe Weather Earthquake Tornado

  6. Unified CommunicationsEnables the Effective “Anywhere” Worker

  7. Mobile “One Number” WiFi Dual-mode Speech Access Conferencing Desktop Voice, Video, IM, Presence Web Collaboration MS Outlook, Lotus Notes MS Communicator, Sametime Home/ Remote Office Speech Intelligent access in various settings Desk Worker Campus Roamer Road Warrior Teleworker

  8. Adaptable • For different users, needs, industries • Simple to use and deploy Business User Communications • Contextual • How and where you work • Analytics and intelligent assistance • Business process integration • Multimodal • Speech, mobile devices, PCs, phones • Video, Web 2.0, collaboration, kiosks • Open • Multivendor integration, no lock-in • Industry standards

  9. #1 #1 Unified Communications #1 AwardWinning AwardWinning Avaya Multi-Vendor Best of Breed UC Solutions IP Telephony, Presence Instant Messaging, Presence Unified Messaging Email & PIM Audio, Video, Web Conferencing Mobility WebConference Speech Access

  10. Avaya UC All Inclusive Avaya one-X Portal® Avaya one-X® CommunicatorAvailable Optional Video Microsoft OCS IBM® Lotus® Sametime Standard or Enterprise Edition System Manager Communication Manager ApplicationEnablement Presence Session Manager Avaya Aura™ VPNremote Avaya one-X® Mobile Extension to Cellular Avaya one-X® Speech Included with Modular Messaging

  11. Quicker, more intelligent access to colleagues / greater efficiency • Status info (presence) • Multiple modes of contact(IM, voice, email) • Tag contacts • Avaya enabled telephony in OC • Click to Call in OC, SmartTags • Escalate IM to call • Phone & OC stay in synch • Presence is shared • Call Control - Hold, Transfer, etc. • Optional Avaya feature tab with Avaya one-X® Communicator Enhanced Collaborative CommunicationsAvaya Telephony & Microsoft Office Communicator

  12. Mobile Cell Phone: Extension to Cellular / Avaya one-X Mobile Microsoft Office Communicator Ubiquitous Telephony Presence* Office Teleworker/Remote one-X Portal one-XCommunicator one-X Portal one-X Communicator one-X Deskphone(SIP or H.323) TDM/ Analog IP Softphone AnyPhone VPN Remote IP Softphone * Provided the user is logged into Microsoft Office Communicator

  13. Avaya one-X® Communicator Avaya one-X® Portal OCS Presence in Avaya one-X Aggregated presence: Telephony + OCS today; more in future OCS presence: Available Busy Off Line

  14. Desk Phone Desk Phone WAN Office Worker Optional EnterpriseMobilityUser Optional Call Control Call Control Call Control Call Control LAN or Voice Voice MyDesk VisitingDesk Maintain enterprise identity/presence for all inbound/outbound calls Optimum voice quality & call control

  15. Any Phone PC VPN Phone Teleworker Remote WorkerHotel / Internet Only Virtual Office Teleworker/Remote Worker Optional VoIP via PBX VoIP via PBX Call Control Call Control Call Control Call Control Voice Maintain enterprise identity/presence for all inbound/outbound calls Optimum voice quality & call control

  16. Mobility Solutions for Remote Workers • Enterprise communications in the palm of your hand • Avaya one-X® Mobile • Visual Voice Mail, Call Logs, Call Routing, Dial through PBX • Single-Number, Single-Identity,Single-Voice Mail, Single-Telephony Presence • UC version supported on Windows Mobile 5 or 6, RIM, Palm, J2ME, iPhone • Telephony version supported on Windows Mobile 5 or 6, Symbian • Microsoft Office Communicator Mobile • Enterprise IM/Presence • Supported on Windows Mobile 5 or 6, Nokia S40, Motorola Razr Avaya one-X® Mobile Microsoft Office Communicator Mobile Device Level Unificationsplit screen for illustration purposes only • Easier to reach and connect with colleagues • One number access • Lower cell phone bills

  17. “Make a call” …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call! “Schedule a reminder”…and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments! “Send a message”…to a contact, to a voicemail mailbox or somebody within your corporate directory. “When am I free today?” …keep track of your time wherever you are! “Follow Me!”…and have allyour calls flexibly forwarded to you wherever you are. “Read my messages”…voicemail and/or email.Filter by status or by sender. You can reply, forward, delete, … iterate betweenapplications sessionbased concatenatedspeech personal assistantthat learns Avaya one-X® Speech Personal Assistanteyes-free / hands-free / speaker independent

  18. Simplified, Efficient Messaging Avaya Modular Messaging & Microsoft Exchange • Email, voice mail, faxaccessible simultaneously • Flexible access enhances productivity • via touch-tone based menu • via Outlook • via browser • via speech • Notification options supportfaster responses to customers& colleagues • MWI, Call Me, Find Me, Notify Me (Automatic & Caller Requested) • Message store options tomeet enterprise needs • Exchange • Separate store for voice

  19. Meeting Efficiency • Schedule Conferences in Outlook with access to key information & features • Click-to-Join Effective Group Collaboration:Avaya Meeting Exchange integrated to Outlook

  20. Microsoft Live Meeting integrated with Meeting Exchange • Live Meeting from Service Provider • Live Meeting from OCS • Integrated audio controls in participant roster: • Mute individuals • Mute All • Lock Conference • Hang up participants • Add new participants • Dial out to add new participants • Click to join Live Meeting from Outlook invitation Unified Conferencing

  21. Making Communications Simpler and More Cost Effective for Enterprises of All Sizes Avaya Aura™ for Midsize Enterprises with System Platform technology © 2009 Avaya Inc. All rights reserved. 21

  22. Evolving Avaya Core Architecture Avaya Aura™ includes: Communication Manager ApplicationEnablement Presence SystemManager Standard Branch Enterprise Session Manager System Platform technology

  23. Avaya Aura Solution™ for Midsize EnterprisesHow It Works… from… to… Midsize Enterprise Solution with Avaya Aura™ System Platform technology Communication Manager / CM Messaging SIP Enablement Services S8800 Application Enablement Services Contact Center Express Up to 2400 users, 250 locations Integrated install, backup, upgrades High Availability backup server Secure remote monitoring UC all Inclusive SUPERVISOR Utilities Server (DHCP, HTTPS) Media Gateways Simple to add further applications on separate servers + Survivable Servers (for each app) + Embedded Survivable Servers 3rd Party Applications Meeting Exchange ModularMessaging

  24. Avaya Aura™ Midsize Business Template 5.2Network Diagram Overview Analog phones, Modems, FAX Other Applications: One-X Portal, MM, etc. PSTN JTAPI, Web services, … H.323 SIP Web console T1/E1 Analog Optional : H.248 media gateway to support Analog and TDM SIP SIP HTTPs • S8800 • System Platform software • Midsize Business Template Network Switch Private network connection WAN • Optional: S8800 • High Availability standby server • Same apps as Main server Gxxx/S83xx CM 5.2 LSP with gateway Gxxx/S83xx CM 5.2 LSP with gateway Optional: Gxxx/LSP: Not on System Platform (250 gateways)

  25. Thank You!

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