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‘A Journey in the Pursuit of both Disability Practitioner and Service Quality Excellence.’

‘A Journey in the Pursuit of both Disability Practitioner and Service Quality Excellence.’. Martin Smith. Brunel University. London. United Kingdom. martin.smith@brunel.ac.uk July 2013. Presentation in two parts:. Part 1 .Brunel University. Progress over the last 14 years.

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‘A Journey in the Pursuit of both Disability Practitioner and Service Quality Excellence.’

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  1. ‘A Journey in the Pursuit of both Disability Practitioner and Service Quality Excellence.’ Martin Smith. Brunel University. London. United Kingdom. martin.smith@brunel.ac.uk July 2013. Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  2. Presentation in two parts: • Part 1.Brunel University. Progress over the last 14 years. • Current service in 2013. • Publicity including DVDs. • Part 2. The National Association of Disability Practitioners (NADP) Accreditation Scheme. Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  3. Key developments from 1998 • 1998 No service, poor access, no action • 1999 Service established, first support workers employed • 2004 Assistive Technology Centre opened • 2006 West London Assessment Centre opened Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  4. Number in the Team Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  5. External drivers for development Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  6. Internal drivers for development • SMT Briefings • Disability group • Access Audits • Project groups • Staff dev programme • Publicity • Reputation/awards Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  7. Where did money come from? • Staff: mix of Hefce HESA/DSA funding, income generation and University input. • Access and Equipment: mix of Hefce Capital £1.6m and University funding (initial £1m then some capital receipts). • ATC: Hefce capital and University funding. • WLAC: self funding. • Widening Participation funds. Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  8. Access improvements Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  9. Accessible Toilet and Shower Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  10. Lift in 1960s Sports Hall Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  11. Accessible Training Equipment Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  12. Accessible Bedroom Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  13. Accessible Kitchen Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  14. Ramp with Correct Gradient Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  15. Fire Refuge with Facilities Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  16. Accessible Concourse Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  17. Support Hours Provided Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  18. Raising the profile Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  19. The Times Higher award 2008 Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  20. THE Award Winners 2008 Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  21. Support networks for students Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  22. Induction events Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  23. Promoting our service Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  24. Communicating with Schools • Support profiles • Factsheets • Staff development sessions Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  25. Assistive Technology Centre Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  26. West London Assessment Centre Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  27. Raising awareness of disability • ‘One world week’ Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  28. Other initiatives • ‘What is the disabled international student experience?’ • DEP project – Furthering the involvement of disabled students in HE institutions • Student experience project with Estates Department • Student disability reps in each school • Study Skills Co-ordinator role • Growth of the West London Assessment Centre-now 920 students p.a. at 3 Assessment Sites • Assistive technology training resources • Relaunch of University Disability Group Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

  29. Several DVDs. • About the Disability and Dyslexia Service, the WLAC and Disabled Students Allowances on the Brunel website and others. Disability and Dyslexia Service | Tel: 01895 265213 | Email: disability@brunel.ac.uk

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