ONLINE SERVICE DELIVERY Presentation

1. ONLINE SERVICE DELIVERY Presentation April 2003

2. What is Online Service Delivery? Vision The current vision of the Online Service Delivery program is to use modern web-enabled solutions to enhance University Services and better use University resources to deliver high quality teaching, learning and research outcomes 2

3. OSD Initiatives Objective To provide an update, and demonstrate the progress of developments such as: • Revamped University Web Site • Content Management System • Student Portal 3

4. THE REVAMPEDUNIVERSITY OF SYDNEYWEB-SITE

5. Research highlighted that the site: was difficult to use required prior understanding of University structure presented image of the University as “difficult” and “inaccessible” New Website Why Change? • had no consistent look and feel • provided conflicting information • provided out-of-date information • was an impediment to building life-long relationships 5

6. Present information from a “user’s perspective” & in logical sequence Consistent & enhanced University image Easy to update (through CMS) Simple & easy to use Different ways to find information Collaborative ownership of the web site New Website Benefits 6

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8. New Website Content & Navigation Demonstration 8

9. Content Management System

10. What is a Content Management System? • “Raw” content is authored by content owners directly, via a web form • One copy of content, published to multiple locations • Presentation or “look & feel” separate from content • Automated workflow governs the publishing process • Content is user controlled and managed • Content has review and expiry dates which trigger workflows 10

11. Content Management System Benefits • Better quality information • Reduced time to access information & resources • Improved usability & availability of relevant information • Reduced risk of providing inappropriate, irrelevant or illegal information (~500 sites) • Reduced duplication of content & resources • Improved governance & control of University’s web presence 11

12. The CMS Project What we have done: • Implemented the CMS for the main University website • Content to be managed by Publications Office, Marketing & Student Recruitment, Development & External Affairs, Student Services, Student Centre, Intranet team • Created generic content templates and workflows for use across the University • Created a support model for the CMS and the new corporate image 12

13. CMS Demonstration Scenario: Create a page 13

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24. CMS Demonstration The Editor 24

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31. Portal

32. Portal What is a portal? • Customised • Personalised • Adaptive • Desktop A customisable web-based interface/browser that consolidates access to information and applications allowing information providers to ‘push’ information and users to ‘pull’ what is relevant to them 32

33. Phase OneStudent Portal Sun ONE student portal Single sign on to FlexSIS, Library & WebCT Aggregated information Productivity tools Portal Phases Deliverables Phase TwoStaff Portal • Sun ONE staff portal • Single sign on to staff applications • Aggregated information • Productivity tools 33

34. Portal Demonstration 34

35. Questions