Sales Presentation Delivery

1. Sales Presentation Delivery Module Seven

2. Learning Objectives • Describe the difference between features, potential benefits, and confirmed benefits and the role they play in benefits selling. • Construct complete selling points using feature in benefits statements. • Discuss the advantages of using response-checks in the selling presentation.

3. Learning Objectives • List and explain the different forms of presentation tools and sales aids that can increase the impact of a presentation. • Delineate the four steps of the SPES process for effectively utilizing sales aids in presentations. • Explain some of the special considerations in making sales presentations to groups.

4. Key Thoughts • People don’t buy when they have a problem or dissatisfaction; they do buy when they have a problem or dissatisfaction they want to resolve. • Good salespeople are able to help buyer’s understand the importance of resolving a problem or dissatisfaction. • People don’t buy features; they buy theutility (value) the features provide. • Do not under estimate the value of understanding and effectively utilizingsales tools and aids.

5. Linking Solutions to Needs Salespeople should strive to communicate to the buyer . . . • How the buyer’s needs will be met orhow an opportunity can be realizedas a result of a purchase. • How the product featurestranslate, in a functional sense,into benefits for the buyer. • Why the buyer should purchasefrom the salesperson as opposedto a competitive salesperson.

6. Features and Benefits This printer has two separate paper trays. Two separate paper trays allows the user to print letters and envelopes at the same time. Buyer: “I want to be able to print letters and envelopes at the same time.” Feature A quality or characteristic of a product. Potential Benefit The value a feature provides. Confirmed Benefit The value a feature provides that the customer acknowledges as important.

7. A selling point is the combination of a feature and meaningful benefit statement. When used strategically, selling points are powerfully persuasive because they represent solutions addressing the buyer’s most pressing needs. The Importance of a “Selling Point”

8. Check-Backs and Response-Checks Closed-ended questions designed to clarify, check for understanding, confirm interest, or confirm resolution of a concern. • Examples: • Is that what you had in mind? • Does this make sense to you so far? • How does that sound to you? • Does that answer your concern?

9. Reasons for UsingPresentation Tools and Sales Aides • Capture prospective buyer’s attention • Generate interest in the recommended solution • Make presentations more persuasive • Increase the buyer’s participation and involvement • Provide the opportunity for collaborationand two-way communication

10. Reasons for UsingPresentation Tools and Sales Aides • Add clarity and enhance the prospect’s understanding • Provide supportive evidence and proof to enhance believability • Augment the prospect’s retention ofinformation • Enhance the professional image ofthe salesperson and the sellingorganization

11. Sales Call Setting Visual Aids • Location • Positioning and Seating Arrangements • Disruptions • Product Demonstrations • Printed Materials • Photographs and Illustrations • Graphs and Charts Verbal Support • Voice Characteristics • Examples and Anecdotes • Comparisons and Analogies Proof Providers • Statistics • Testimonials • Case Histories Electronic Media • Computer-Based Presentations • Video • Slides • Overhead Transparencies Sales Presentation Toolbox Presentation Tools And Sales Aids

12. Sales Aids: Verbal Support • Voice Characteristics • Examples and Anecdotes • Comparisons & Analogies

13. Location • Positioning & Seating Arrangements • Disruptions Sales Aids: Sales Call Setting

14. Sales Aids: Proof Providers • Statistics • Testimonials • Case Histories “In January, Fortune magazine recognized CDW as the top rated technology vendor on the basis of services provided to the buying customer.”

15. Sales Aids: Visual Aids • Product Demonstration & Models • Printed Materials • Photographs & Illustrations • Graphs & Charts

16. Sales Aids: Electronic Media • Computer-Based Presentations • Video • Slides • Overhead Transparencies

17. S P E S Sales Aids: tate selling point & introduce the sales aid resent the sales aid xplain the sales aid ummarize

18. Buying Team Group Sales Presentations “When selling to groups, salespeople can expect tough questions and should prepare accordingly” “When selling to a group, salespeople should take every opportunity to pre-sell individual group members prior to the group presentation”

19. Buying Team Sales Tactics for Selling to Groups • Arrival – Arrive and setup before the buying group • Eye Contact – Make periodic eye contact with each member of the buying group • Communication – Solicit opinions and feedback from each member of the buying group and avoid taking sides

20. Buying Team Handling Questionsin Group Presentation • Listen carefully and maintain eye contact with the person asking the question • Repeat or restate the question as necessary to ensure understanding • Answer each question succinctly and convincingly