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Analysis of the Davis Memorial Hospital Inpatient Satisfaction Survey

Group Project Presentation:. Analysis of the Davis Memorial Hospital Inpatient Satisfaction Survey Brenda Bauer, Beth Bond, Nathaniel Bonnell, Julie Fleming, and Margaret Knight October 19, 2005 West Virginia University. Overview. Purpose of the Study:

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Analysis of the Davis Memorial Hospital Inpatient Satisfaction Survey

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  1. Group Project Presentation: Analysis of the Davis Memorial Hospital Inpatient Satisfaction Survey Brenda Bauer, Beth Bond, Nathaniel Bonnell, Julie Fleming, and Margaret Knight October 19, 2005 West Virginia University

  2. Overview Purpose of the Study: To determine the most significant predictors for overall inpatient satisfaction at Davis Memorial Hospital Survey Tool: A 56 item survey with a four-point satisfaction scale from 1-4 Statistical Analysis Performed: Factor Analysis and Multiple Regression using SPSS software

  3. Motivation Strategic goal is to achieve an overall inpatient satisfaction rating of “excellent” for 80% of respondents Satisfaction survey was revised and implemented 6/05 Davis Memorial Hospital has not evaluated the statistical significance of the 52 independent variables and their effect on the four dependent variables

  4. Findings 77.5% of inpatient satisfaction is explained by six components: Courtesy and communication of clinical staff Housekeeping performance Attention to patient needs Staff professionalism for ancillary services Temperature and noise control Equipment function in the room

  5. Design & Methodology… 344 Inpatient Surveys Factor Analysis Multiple Regression

  6. Statistical Analysis: Scree Plot

  7. Statistical Analysis: Factor Loading

  8. Statistical Analysis: Defining the Components Component One: Courtesy and communication of clinical staff Component Two: Staff professionalism for ancillary services Component Three: Attention to patient needs Component Four: Physician interactions Component Five: Prompt admission process Component Six: Housekeeper performance Component Seven: Temperature and noise control Component Eight: Room equipment function

  9. Statistical Analysis: Multiple Regression

  10. Conclusions 77.5% of inpatient satisfaction is explained by six components: Courtesy and communication of clinical staff Housekeeping performance Attention to patient needs Staff professionalism for ancillary services Temperature and noise control Equipment function in the room

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