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Inpatient Survey 2007

Inpatient Survey 2007. Paul Reeves/Joy Wilk June 2008. Best 20% of Trusts. Intermediate 60% of Trusts. Worst 20% of Trusts. Improvements > Seven. Best 20% of Trusts. Intermediate 60% of Trusts. Worst 20% of Trusts. Questions with worse scores. Best 20% of Trusts.

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Inpatient Survey 2007

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  1. Inpatient Survey2007 Paul Reeves/Joy Wilk June 2008

  2. Best 20% of Trusts Intermediate 60% of Trusts Worst 20% of Trusts Improvements > Seven

  3. Best 20% of Trusts Intermediate 60% of Trusts Worst 20% of Trusts Questions with worse scores

  4. Best 20% of Trusts Intermediate 60% of Trusts Worst 20% of Trusts Results Overall

  5. Main Areas • Patient Dignity • Hospital Cleanliness • Communication • Overall Care • Theses themes have been identified as key themes for concern in London District General Hospitals by NHS London

  6. Who completed the questionnaires? • 58% had a long term condition* • *59% of these had conditions which impacted on everyday activates • 344, returned questionnaires • 54% of patients were 66years + What matters most to patients ? • Being treated with respect and dignity 20 patients said ‘No’ 35 patients said not enough privacy when discussing their condition or treatment 7 patients said not enough privacy when being examined or treated • Cleanliness 41 patients said ward / room not very clean / not at all clean 62 patients said bathroom & toilets not very clean / not at all clean • Communication Did poorly on a range of questions regarding information e.g. Differing information given, talk in front of patient as if they weren't there,operations and procedures, discharge, medication, someone to speak to regarding worries or concerns etc

  7. Specific Actions > • The Improving Patient Experience Group [IPEG] established in October 2007 • Weekly EHT inpatient questionnaires. • Cleanliness: The Trust has completed the Department of Health deep cleaning programme, Good PEAT scores • Staff Shortage: The Trust is currently undertaking a nursing skill mix review • Communication: Customer care training is in place, review of patient information • Food: A new Nutrition Forum was established in February 2008

  8. This Years Key Actions • Culture Change – Commitment to Care • Promotion of Improvements & Innovations • Communication • High Profile Topics: e.g. Infection Control, Patient Safety, and Hospital Cleanliness • Hotel Services

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