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SXSW09: The Future Of Social Networks

Presentation (now includes audio) on the future of social networks, with the core idea that "Social networks will be like air". Details user experiences that will incorporate user identity, contacts, and activities, as well as new business models.

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SXSW09: The Future Of Social Networks

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  1. The Future Of Social Networks Charlene Li Altimeter Group March 13, 2009 Backchannel Meebo: tinyurl.com/ca2936 Twitter: #sxswfsn

  2. Tim Berners-Lee On March 13, 1989, he published a paper that laid out the WWW. “The Web is more a social creation than a technical one. I designed it for a social effect – to help people work together – and not as a technical toy.” - “Weaving The Web” by Tim Berners-Lee 2

  3. Think of a social site 3

  4. Social networks will be like air 4

  5. Reviews from people I know Note: This is a mock-up, not an actual product Source: Razorfish 5

  6. Advice from people you trust 6 Note: This is a mock-up, not an actual product Source: Razorfish

  7. Rethinking events 7

  8. Mobile apps become social too Note: This is a mock-up, not an actual product Source: Razorfish 8

  9. Even TV is getting social Current TV integrates Twitter feeds But I just want to see my friends’ tweets 9

  10. Invite your friends to chat on TV Integra5 inserts chats via set top boxes 10

  11. Networks move into the enterprise Salesforce.com pulls Facebook profiles into its CRM tool LinkedIn plug-in for IBM Lotus Notes integrates profiles directly into email 11

  12. Three things are needed to make social networks like air 1. Identity – who you are 2. Contacts - who you know 3. Activities – what you do And it’s still very early, so patience is needed 12

  13. Two sets of rules/standards exist Facebook Connect includes protocols for sharing identity, contacts, and content Consortium of players including Google, MySpace, Plaxo, and Yahoo! are following standards, for example: • MySpace ID and Data Availability • Google Friend Connect • LinkedIn Applications Standards are still being developed – and they have a long way to go 13

  14. My identity, in context Author, researcher, strategist Chauffeur, cook, play date organizer 14

  15. My many, myriad identities 15

  16. Friend management is tough today Filters on make friends and news feeds more manageable and valuable But it’s still laborious! 16

  17. Implicit social data fills in the gaps 17

  18. 18 Google/portals provide social data What sites I visit Who I email the most Who I meet with What I read and share Who I call 18

  19. 19

  20. 20 A “social algorithm” will make privacy and permissions easier to manage • Context makes content privacy easier ▫ Social signals provide a shorthand for our mental map of relationships ▫ Suggests who might want to see it, e.g. photo sharing • Community based privacy ▫ Suggests people like you have this type of privacy 20

  21. What will get everyone to open? Most digital activity resides OUTSIDE of the top social networks and portals 21

  22. Facebook Connect taps into offsite activities TheInsider.com allows users to bring in their Facebook friends Users can share/ post items back into Facebook The Insider gets better targeting data for ads 22

  23. 23 Who has gone on an Earthwatch trip? 23

  24. Leverage social relationships to target ads and offers Map explicit relationships Identify “Influencers” who are connected AND share Source: 33Across 24

  25. Most social ads require explicit action Facebook virtual gift, social, and engagement ads SocialVibe profile sponsorships BuddyMedia social app-vertisement 25

  26. 26 Why social ads don’t work Being a Fan does not imply endorsement 26

  27. Media6 identifies who is closest to you – your “network neighbor” 2 1 “Lisa” buys on NineWest.com Media6 maps “network neighbors” based on visits to profile sites via browser cookies (no PII involved) 3 NineWest ads are shown to Lisa’s closest friends, without identifying or involving Lisa 27

  28. The rise of the personal CPM Augment page CPM with social data like - Influence - Number of friends - Influence amoung friends - Number of influential friends 28

  29. How things will develop 2009 2010 2011 29

  30. 30 1) Evaluate where social makes sense Identify where social network data and content can/should be integrated in the experience Leverage existing identity and social graphs where your audience already is, e.g. Facebook Connect Get your privacy and permission policies and processes aligned with an open strategy Find your trust agents ◦ “In Google I trust”, or will it be Facebook? 30

  31. 2) Get your backend data in order Remove multiple sign-ins, registration, and profiles for people Have a single identity for customers and prospects 31

  32. 3) Prepare to integrate social networks into your organization Social networks will disrupt traditional information flows 32 32

  33. Where are customers in the org? Page 33 33

  34. Summary • Social networks will be like air • The technologies are still being put in place to make this a reality, but it is inevitable • Open networks will be the new norm, so consider how you will open your business 34

  35. Charlene Li Altimeter Group charlene@altimetergroup.com blog.altimetergroup.com Twitter: @charleneli Slides available at slideshare.net/charleneli Join me for a book signing at 5pm in the SXSW Bookstore on the Trade Show Floor Copyright © 2009 Altimeter Group 35 35

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