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Professional Service Industry English Skills Guide

Learn essential English skills for service industry roles in Taiwan through practical exercises and role-play scenarios. Incorporate the textbook and CD to improve language proficiency.

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Professional Service Industry English Skills Guide

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  1. TEFL Group 5. Denny 94713010 林威宏 Kuei 94713032 謝世揆 Jerry 94713042 馮子千 Crystal 94713044 王芯 George 94713046 廖炳麒 Josephine Huang

  2. Introduction Nowadays in our society Taiwan has become the service industry from the agriculture and industry. Because the government is paying much attention to developing the sighting seeing , and the foreigners are also increasing to come to Taiwan. . Therefore the English has become the basic skill to the service industry. Because there are many servicing personnel start seeking a way to improve their English.

  3. Now in the society, there are so many ways to study English. People try to learn English for oral English and commercial English. They find ways to go to the cram school and learn the English skills concern their duty. However, there are too many different styles of cram schools in the society. Therefore, most of the followers work on wrong ways and might give up easily. Due to the above, we wonder seeking for a text book introducing the professional service industry English skills. It can help staff learn what they need for their job. Because we need to use English on working , we are looking for a textbook which can make learners easily apply to their duty .

  4. Level: for intermediate level and professional employees Time: 2 weeks Materials: textbook and CD Preparation: classroom. Hi-FI equipment. Ear phone. Microphone . Power point. Roles-play. Name cards. To assign characters. Checklist

  5. Procedure Teacher should read the contents of the textbook first and then explain to the students. display the conversation CD for students with Hi-FI equipment. Ask students to read the content of the textbook, and speak follow the CD. Ask students to play the roles of the textbook. The teacher make a situation for students and ask them to create the conversation of the roles in the situation. The teacher need to score students and to evaluate their performance.

  6. CHECKLIST ITEMS

  7. CHECKLIST ITEMS

  8. The Cover

  9. Context

  10. Context

  11. Context

  12. Context

  13. Context

  14. CHECK LIST

  15. CHECK LIST

  16. CHECK LIST

  17. CHECK LIST

  18. Evaluated scores • Totally 20 questions are listed to evaluate the textbook. • The maximum scores of each question are 5 points. • The summary are 61 points

  19. THANKS FOR YOUR PARTICIPATION

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