1 / 13

Round Table

Round Table. The Survey Says… Groups of 6-8 At least 1 buyer / group Feb 8, 2007. Who, what, when, how… to survey. Who… all your business travelers What… vendor services, agency & end provider (airline, hotel, rental/ground trans.) When… real-time, all the time Through OBT

charlestorres
Download Presentation

Round Table

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Round Table The Survey Says… Groups of 6-8 At least 1 buyer / group Feb 8, 2007 Presentation_title_v1 Legal information here

  2. Who, what, when, how… to survey • Who… all your business travelers • What… vendor services, agency & end provider (airline, hotel, rental/ground trans.) • When… real-time, all the time • Through OBT • Electronic e-mail, at end of trip • Reward travelers for survey completion • Other ideas… Presentation_title_v1 Legal information here

  3. What to do with the data??? • Share results – good & bad with your vendors • Reward good behavior • Establish action plans to correct problems Presentation_title_v1 Legal information here

  4. Establish a plan for Change • Putting your vendor on warning • Send out RFP… include incumbent • Set date and stick to it! • Advise vendors / new & current of effective date • Advise your travelers of the plan and rational Presentation_title_v1 Legal information here

  5. Stay tuned…. Implementing Change • Afternoon session… • Panel of Experts on Change Management Presentation_title_v1 Legal information here

  6. Feature Program Implementing Change… Panel of Experts Feb 8, 2007 Presentation_title_v1 Legal information here

  7. Implementing Change • Vendor’s Perspective • How do we make the change happen quickly • Communication Strategies • Ramp-up time (1 to 3 months???) • Reporting on the value of the change • Gaining “Full” Compliance • Future Opportunities Presentation_title_v1 Legal information here

  8. Agency Perspective • Kevin Hamilton – Passageways Travel • Implementation Steps & Time • Staffing / Training etc. • Loading Corporation’s Travel Policy • Contracts – Air/Car/Hotel etc. • On-Line Booking Tool - implementation • Other thoughts… Presentation_title_v1 Legal information here

  9. Airline Expectations • Ramp-up time • Tracking Market Share shift • Reporting to both Corporation & TMC • Service expectations • Driving compliance Presentation_title_v1 Legal information here

  10. Rental Car Company • How to implement / communicate this change • Change vendor in OBT • Link to Corporate Card • Provide “preferred status” off employee lists • Other ways to “Drive” compliance • Communicate Advantages Presentation_title_v1 Legal information here

  11. Hotel Program • Load Multi-level rate codes in GDS • Communicate location / offerings e.g. comp breakfast, upgrades, ground transport, last room availablitly Presentation_title_v1 Legal information here

  12. Travel Managers Challenges • Selling the new program to the travelers • Rational on why Traveler’s may pay more on one trip, for the good of the program. • WIIFM • Rewarding Traveler’s for good behavior • Reporting the results Presentation_title_v1 Legal information here

  13. Questions, Answers, Comments • Q&A Presentation_title_v1 Legal information here

More Related