5.00 Evaluate career opportunities in the hospitality industry.

1. 5.00 Evaluate career opportunities in the hospitality industry. 5.02 Explore the skills needed for success in the hospitality industry

2. Workplace Competencies • US Secretary of Labor’s task force realized that there were certain skills that workers need for success. • Two groups: • Workplace foundation • Workplace competencies

3. Workplace Foundation • People must have foundation skills to be successful in the workplace and in life. • Three Groups: • Basic Skills- skills necessary for communication the modern world • reading, listening, writing, speaking, arithmetic, and math • Thinking Skills- problem solving, decision making, creative thinking, reasoning, and knowing how to learn. • Personal qualities- individual responsibility, self-esteem, sociability, self-management, and integrity. • Where do these skills develop?? Pg 524

4. Workplace Competencies • Five groups of skills that workers need to be successful on the job. Pg 525 • Resources • Interpersonal Relations • Information • Systems • Technology • Successful businesses have workers who exemplify qualities in some capacity.

5. Communication • The transmission of information and feelings from one person to another. • One of the most important skill in business world. • Allows you to work well with others • Interpersonal skills p 526 • Two types: • Verbal • Nonverbal

6. Verbal Communication • Verbal: using words • Two Aspects: • Choice of language • Standard English is expected in US (grammar and spelling rules from English class). • Some hospitality business require a second language • What’s the benefit?

7. Verbal Communication • Word Choice • Word choice will determine effect you have on the customer. • Important in spoken AND written language • Important when writing for marketing and advertising.

8. Nonverbal Communication • Nonverbal: without words • Claim that over 70% of communication is nonverbal!! • NVC: communication of info and feeling without using words. • Body language pg 527 • Color and Design

9. Nonverbal Communication • Can change the meaning of words. • Examples on pg 527 • Many people are not aware of NVC • Practice with others- get feedback Communication Skills • Four categories • Listening and speaking- basic skills • Reading and writing • Arithmetic and Mathematics • Electronic Communication- technology

10. Job Search Skills • Job lead- info that leads you to a job opening. • Where is the most popular place to look for a job? p.532 -533 • Application • Once you locate job- apply! • Reference p 533 • Resume p 533 • Cover letter p 533

11. Job Search Skills • Interview- formal meeting between two or more people, during which question are asked of one person. • Job applicant wants to impress the employer and learn about he job. • Employer want to learn about job applicant and decide whether to offer the position. • Practice, Practice, Practice! • Visual impression

12. Interview • Things to remember… • Introduce yourself • Shake hands • Respond to question • Ask questions • Write a thank-you letter

13. On-the-Job Skills • Next step- KEEPING IT!! • Grooming • Appearance DOES count! • Clothing and Shoe • Hygiene • Hair and Nails • Attitude • Friendliness • Self-Motivation • Teamwork • Adaptability- ability to make changes in new situations

14. On-the-Job Skills • Work Habits-the basic, routine actions that you carry out every day at work. • Business Etiquette • Etiquette or manners p 540 • Business etiquette p 540 • Healthp 542 • Get adequate sleep • Exercise regularly • Eat a balanced diet • Avoid health risks • Maintain mental health

15. Advancement Skills • When you want to advance in career you must take active steps. • Continuing Education • Leadership p 546 • Professional Associations • Changing Jobs • Balancing Multiple Roles • Each person has many roles in life- responsibilities and expectations that go with an aspect of your life p 550