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Your Career in Hospitality

Your Career in Hospitality. Hotel Management Hospitality Services R. McCann. How long ‘til I retire?. Most individuals work an average of 43 yrs before retiring! 22 + 43 = 65 yr. old Be PREPARED!!. Word Wall. Ethics – morals , guiding principles

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Your Career in Hospitality

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  1. Your Career in Hospitality Hotel Management Hospitality Services R. McCann

  2. How long ‘til I retire? Most individuals work an average of 43 yrs before retiring! 22 + 43 = 65 yr. old Be PREPARED!!

  3. Word Wall • Ethics – morals , guiding principles • Good Work Ethic – honest and hardworking for your pay, have pride in your work • Integrity – honest w/strong morals, doing the right thing • Positive attitude – happy, confident • Professionalism – show respect & do your work • Skills – ability that comes from training & practice

  4. Work Excellence means performing your job extremely well, with skills. • You need both a good work ethic and work excellence to succeed at work. • If you have a great work ethic but are incompetent….. • If you are incredibly productive but steal from your employer ……

  5. Question You have recently opened your own business and are in the process of hiring twenty new employees. What workplace ethics are important to you and the success of your business? List your top 5, then rank from #1 important to #5

  6. 2nd Question You have recently opened your own business and are in the process of hiring twenty new employees. What workplace skills are important to you and the success of your business? List your top 5; then rank them from #1 important to # 5

  7. Discussion Compare your two lists with the lists of your neighbors, add their good ideas to your list. As a class let us create a top 10 list for both ethics and skills. Now lets rank them # 1 - # 10

  8. Work Place Ethics Quiz • At this time number a piece of paper 1 – 15. • You will answer the following questions with • A for always • S for sometimes • N for never

  9. Scoring Your Quiz Give yourself 2 points for each answer marked with A and one point for each answer marked with S. Add up your total points. If you scored 25 or more, you have good workplace ethics If you scored 20 – 24, you have workplace potential; If you scored 15 – 19, you have a good start If you scored 18 or less you need to work on your workplace ethics

  10. Required Foundation Skills The U.S. Dept. of Labor has identified these three critical skill areas for job seekers entering the work place: Basic skills Thinking skills Personal Qualities

  11. Basic Skills • Reading • Writing • Mathematics • Speaking • Listening

  12. Thinking Skills • Creativity • Decision making • Problem solving • Reasoning • Learning

  13. Personal Qualities • Responsibility • Self Esteem • Self-management • Sociability • Integrity

  14. Workplace Competencies Skills that workers need to be successful on the job. Not every worker needs every competency but every business must have every competency covered.

  15. Hospitality Industry Workplace Competencies • Guest service skills • Communication skills – listening, speaking, telephone, reading, writing, non-verbal communication • Sales skills • Technical skills • Strong work ethic/leadership/maturity • Time Management • Pleasing personal appearance

  16. Hospitality Industry Advantages • World-wide opportunities • College degree is not needed to advance • Promotions and salary are based on your work and competency • Training opportunities abound • Perks- free or discounted meals, travel, accommodations • Everyday is new and different! • People oriented! • Flexible schedules

  17. Hospitality Industry Disadvantages • The industry can be very demanding & stressful • 24/7/365 • Employees work while others play! LOL • Sometimes the hours are long and the shifts vary • Relocation might be necessary

  18. YouTube Time! • Ethics in the Workplace! • United State Department of Labor Soft Skills-Professionalism Information

  19. TexasWorkPrep LMS At this time you will access: www.texasworkprep.com • Being an excellent employee Complete this section

  20. Choose a job • For the purpose of the unit each of you will select a job in the Hotel Industry. You may not change once selected.

  21. What Really Matters? • Ability to communicate appropriately • Positive attitude, poise, confidence • Assertiveness, enthusiasm • Successful work history (paid or unpaid) • Professional appearance • Educational qualifications • A team player, organized, diplomatic • “eye on the bottom line”, high standards

  22. Triple Twos! Use this time to reflect on your life. As you begin your search for a job/career, create a list using the format below: • 2 things you should stop doing • 2 things you should start doing • 2 things you should keep on doing

  23. E-mail the Teacher You are to compose and send an email to: Risa.mccann@humble.k12.tx.us • The subject line should be something related to this unit of study or job seeking • There should be a formal greeting and closure • The body should contain 5 complete sentences or thoughts you have learned during this course that will help your get your Hotel Job.

  24. Steps to Getting a Job • Research • Compile a Portfolio • Draft a Resume • Apply for jobs • Interview • Follow-up

  25. Research the Market • Newspaper ads • Trade publications • Referral services • Face-to-face contact • Networking

  26. Research the Market-the Internet Hospitalty.Net360 www.tweetmyjobs.com Hcareers Simplyhired Monster Facebook Google+ LinkedIn Careerbuilder Juju Snagajob.com Indeed

  27. Compile a Portfolio** • You should begin to collect Portfolio items during high school and continue throughout your career. • It contains: letters of reference, examples of your work/projects, a resume, a list of your work history, certificates, awards, evaluations, your grades/attendance records

  28. Clean Up Your Web Presence 94% of Human Resources Dept.s and Recruiters search social networks Recruiters react negatively when: • 47% of see pictures of alcohol consumption • 51% references to guns • 61% spelling and grammar errors • 65% reacted poorly to profanity

  29. Resume & Cover Letter • Resume explains what job you are seeking and your qualifications • Cover Letter explains why you want a particular job with a particular company/business

  30. The Resume** • A brief summary of personal information, skills, work experience, education, activities, interests, and goals • Introduces the job seeker to the potential employer • It may be the first impression an employer has of an applicant

  31. Building a Resume • Contact information • Objective • Skills summary • Work experience • Educational summary • Other relevant information

  32. Job Applications • Complete each section of the application legibly, neatly and carefully • Be prepared to submit copies of your legal documents: birth certificate, proof of age, proof of citizenship, copy of educational records

  33. Job Application At this time you are to complete the application provided. • Employment desired section – state the Hotel Industry Job you selected

  34. Interview Six types of interviews • Informational interview • Mock interview • Telephone/Skype interview • Group interview • Panel interview • Traditional interview

  35. Interview Skills • Be early for the interview • Dress professionally • No gum, overdone makeup, cologne/perfume • Firm handshake and eye contact, mind your body language! • Speak audibly, clearly and SMILE

  36. Handshakes • Dead fish • Bone crusher • Finger-only • Sandwich • Pumper • Firm – dry hand, eye contact, use the person’s name, shake 2 – 3 times and release (do not pull away!)

  37. Body Language • Be aware of what you are saying with your face! • Posture can convey enthusiasm or lack of interest • “You are what you wear!” (Appropriate, attractive, assured) • Haptics- use of the sense of touch, a firm handshake conveys friendliness, familiarity and interest

  38. Elevator Speech • A brief summary that you use to quickly describe yourself when you meet someone who could potentially become an important person in your life. • The length of an elevator ride, 30 seconds to 2 minutes • Creates and Impact, leaves an impression

  39. Create Your Elevator Speech • Write a brief Elevator Speech by answering the following questions in any order • What do you do? • What do you plan to do? • What are your passions? • What is your greatest asset? • What does your future look like? • What do you have to personally offer?

  40. Potential Interview Questions At this time you are to answer the questions on the Job Interview Questions worksheet.

  41. Post Interview • Most employers will complete an evaluation form for each job applicant after the interview. • It is IMPORTANT for you to evaluate your performance and FOLLOW UP with the employer via telephone or handwritten thank you note

  42. Follow Up Note At this time you are to use the paper provided and write a follow up thank you note for the interview you just had with me. Parts of the note must include: • Formal greeting • Body with minimum of 5 sentences • Expression of thanks • Closure

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