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Morphing Technologies

Morphing Technologies. Defining Faculty/Staff/Student User Needs in Collaboration and Document Management Brian Nielsen Northwestern University b-nielsen@northwestern.edu April 10, 2006 http://katie.at.northwestern.edu/siguccs/morphing.html. Questions.

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Morphing Technologies

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  1. Morphing Technologies Defining Faculty/Staff/Student User Needs in Collaboration and Document Management Brian Nielsen Northwestern University b-nielsen@northwestern.edu April 10, 2006 http://katie.at.northwestern.edu/siguccs/morphing.html

  2. Questions • What collaboration technology options are you providing? • How are you thinking about file storage costing? • How is your CMS being used? • Is your library preserving the institution’s digital memory?

  3. Overview • Technology as malleable, user-defined, and socially situated • Northwestern University’s experience with Xythos • Scaling collaboration: top-down or bottom-up?

  4. Technology as Socially Situated

  5. The Northwestern Environment

  6. The Collaboration Problem

  7. What Is Collaboration? • Email • Audio and Videoconferencing • Web infrastructure • Meetings (and calendar work) • Documents

  8. Northwestern’s Work with Xythos

  9. Software Issues • Limited licensed accounts – atypical of higher ed customers • Integration with other enterprise systems • A new kind of tool with uses that are not at first obvious

  10. Making Lemonade

  11. A Different Approach to Integration

  12. Growth in Demand • Colocation of Blackboard support and other kinds of requests • A “project” orientation led to exploration of configuration options • The inevitable public service dilemma: Victims of our own success

  13. User Training and Outreach Creating a Ticket 1 2 3 4 5

  14. Web Folder View • Copy/move files with drag-and-drop • Edit files “in place” (MS Office and others)

  15. Where to Define Service Parameters for Collaboration? • Our service comes out of teaching and learning support • User communities • Course instruction (e.g., calculus) • “journal clubs” • Researchers with large files • Researchers with grant proposals • People who process grant proposals

  16. So Where Do You Start? • Top down? • Bottom up? • “Middle up-down management” -- from Ikujiro Nonaka and Hirotaka Takeuchi, The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, 1995

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