Welcome to the A half-day learning experience designed to

1. Welcome to the A half-day learning experience designed to Find Relevant Applications that Mobilize and Energize— inspiring you to Change yourFRAME— to meet your leadership challenges skillfully and strategically.

2. CHANGE THE FRAME SUMMITSeptember 3, 2014 A learning organization is one in which “people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning to see the whole together.” Peter Senge

3. DIALOGUE & DELIBERATION: Tools for Engagement Session Materials Online: www.nami.org/convention/slides Facilitators Sandy Heierbacher Director, National Coalition for Dialogue & Deliberation Mary Jacksteit Public Conversations Project, Justice and Sustainability Associates Valerie Hunter National Consultant for Organizational Learning, NAMI

4. GOALS OF THE SESSION • Introducing approaches to – • Resolve conflicts, bridge divides • Build shared understanding • Grow your community’s ability to take on & solve problems • Generate innovative solutions • Inspire collective & individual action • Reach agreements on policy decisions

5. Dialogue … “is a process of genuine interaction through which human beings listen to each other deeply enough to be changed by what they learn.” Harold Saunders “[T]he intention is not to advocate but to inquire; not to argue but to explore; not to convince but to discover.” Louise Diamond

6. Deliberation. . . is “thorough, thoughtful consideration of how to best address an issue or situation, covering a wide range of information, perspectives and potential consequences of diverse approaches.” Tom Atlee

7. Engagement is . . . People participating and contributing for the improvement of their community. Inviting people to get involved in deliberation, dialogue and action on issues that they care about. 

8. What’s a “go-around”? Pause - take a minute to think. Someone starts, then the turn to speak moves from person to person around the table, with everyone having the same time to speak. It’s always fine to pass or “pass for now.”

9. Table Introductions: Go-around • Say: • Your name, NAMI organization & • one thing you really value about your work with NAMI. • …In one breath!

12. “Shining Moments” – Go-around • Think about when you’ve experienced • ‘good engagement’. • What qualities made it good? • What difference did the effectiveness of the engagement make? • Be brief! (Tables have 12 minutes)

13. Creating Community Solutions (CCS) • Engaging communities for dialogue, deliberation and action on mental health • www.creatingcommunitysolutions.org

14. Text Talk Act

15. TLK Ground Rules • Listen w/ respect • It's OK to disagree • Don't make it personal • What's said here, stays here • You can say "pass"

16. Text Talk Act Discussion Q’s • Why is it hard to talk about mental health? • How have mental health issues affected you or people you know? • What's the best way to improve mental health where u are? • What do people need that isn't already available or accessible? • Take 1 ACTION to make a diff. What's yours?

26. Ladder of Engagement (adapted from Sherry Arnstein’s Ladder of Citizen Participation)

27. Table Discussion #1 Looking at the scenarios you find on your table… What “method” would you choose based on what’s happening there? (Use the “Streams” Handout)

28. Safety and Identity Exercise (5 minutes – work in pairs) Say something about your identity that’s obvious. Say something about your identity not obvious but you’re fine revealing it. THINK of something about your identity not obvious & you wouldn’t disclose/discuss here. SAY the conditions you want in placefor you to talk about it. (But don’t disclose or discuss.)

29. In designing engagement . . . PURPOSEdrives design • “Every system is perfectly designed to produce the results it gets.” • W. E. Deming

30. Purpose: Increase mutual understanding. • Design for dialogue - • Invite personal experience. What’s at the heart of it? Listen to understand. • Purpose: Thoughtful consideration of an issue where there are different perspectives. • Design for deliberation – • Balanced info, hear all views, seek common ground, consensus-building.

31. Every conversation structure promotessome behaviors and ways of speaking & listening….and prevents others. • SO… • What am I - • Promoting…..? • Preventing….? • Does this serve my purpose/s?

32. Examples of Conversation Structures • Guidelines/Agreements/Ground Rules • Go-arounds v. popcorn v. free-flowing • Questions not topics • Pause, write, speak • Time limits • Facilitator • Meeting plan/agenda

33. Questions Exercise • Part 1. Questions to PERSUADE • Person A speaks about an important issue. • Person B jumps in with questions to persuade A that he/she is wrong. • Switch roles and repeat • total time: 4 minutes (2 min each)

34. Questions Exercise • Part 2. Questions to UNDERSTAND • Person A speaks about an issue • Person B Asks questions for understanding, to draw the person out. • switch roles and repeat • total time: 4 minutes (2 min each)

35. Personal Reflection on Leadership: • Share in Pairs • If I want to increase engagement within my organization, and my community – • What, in myself, do I want to bring forward? • What do I want (or need) to hold back? • What could I learn/learn to do that would help?

36. Table Discussion #2 Would it be worthwhile for YOUR NAMI organization to incorporate more practices like these? What would it mean if ALL NAMI organizations used these practices? What would we need to accomplish that ? Put your answers to #3 on a note card & take

37. Closing Question – Go-around What’s something you’re taking from this session?

38. Interested in More Information? www.ncdd.org (National Coalition for Dialogue and Deliberation) www.publicconversations.org (Public Conversations Project) www.creatingcommunitysolutions.org www.mentalhealth.gov (SAMHSA) mjacksteit@publicconversations.org sandy@ncdd.org vhunter@nami.org