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Basic Troubleshooting Skills For Windows-Based Computers

Troubleshooting the Windows Computer. Basic Troubleshooting Skills For Windows-Based Computers. Objectives. Identify hardware and operating system problems Repair basic hardware and software problems List basic maintenance procedures Describe basic troubleshooting techniques.

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Basic Troubleshooting Skills For Windows-Based Computers

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  1. Troubleshooting the Windows Computer Basic Troubleshooting Skills For Windows-Based Computers

  2. Objectives • Identify hardware and operating system problems • Repair basic hardware and software problems • List basic maintenance procedures • Describe basic troubleshooting techniques

  3. To isolate the source of a problem and fix it. To find out why something doesn’t work and to fix the problem. Troubleshooting Processes and Techniques To extinguish technological pyrotechnics TroubleshootingThe Definition

  4. BIOS CMOS The Startup Process Expansion Slots Power Supply RAM Clock HDD FDD CPU Battery

  5. BIOS CMOS The POST Expansion Slots Ports Power Supply Clock HDD RAM FDD CPU Battery

  6. BIOS CMOS The POST Expansion Slots Ports Power Supply Clock HDD RAM FDD CPU Battery

  7. BIOS CMOS Ports Power Supply Display Adapter Clock HDD RAM FDD CPU Battery

  8. BIOS CMOS The POST Ports Power Supply Display Adapter Clock HDD RAM FDD CPU Battery

  9. Ports Power Supply Display Adapter BIOS Clock HDD CMOS RAM FDD CPU Battery The POST

  10. BIOS CMOS The POST Ports Power Supply Display Adapter Clock HDD RAM FDD CPU Battery

  11. The POST BIOS CMOS Ports Power Supply Display Adapter Clock HDD RAM FDD CPU Battery

  12. Drive A: Drive C: ? io.sys msdos.sys ? Boot Record RAM The Boot DiskFinding an Operating System

  13. The Bootup Process io.sys sysinit msdos.sys config.sys command. com autoexec. bat

  14. The Win 95/98 Bootup Process vmm32 resources fonts network kernel386. exe user.exe win.ini desktop gdi.exe windows shell startup

  15. What to Do When...

  16. Problem #1 Nothing

  17. Problem #1 OR

  18. Listen Check Cable Check Surge Protector Check Outlet

  19. The Black Screen of Death Problem #2

  20. Monitor On? Power Source Switch Monitors

  21. Problem #3 No Mem Test Mem Test Hangs

  22. Problem #3 • Bad Memory Module • Loose Memory Module • Incompatible Memory Module

  23. Problem #4

  24. Problem #4 Where's the Drive?

  25. Spinning up? Activating? Cables?

  26. Information Gathered CMOS Asj; faskjfals akdfjk fak aasfj;a alfaksf ksf;al Asj; faskjfals akdfjk fak aasfj;a alfaksf laghd

  27. Problem #5

  28. Restart Computer Check CMOS Remove FD

  29. The Incomplete Boot!

  30. Restart the Computer Start in Safe Mode Step by Step Start Create a bootlog file

  31. Dealing WithProblems After Startup Printers Freezes GPF Out of Memory Network Viruses

  32. Dealing WithProblems After Startup Passwords Internet Access Error Messages Lost Files Screen Saver Internet Wallpaper

  33. Dealing WithProblems After Startup Diagnostic Utilities Device Manager Win98 Diagnostic Tools Preventative Maintenance

  34. Troubleshooting PrinterProblems Power Source Printer Test Page Printer Cable Properties Test Page Ink Cartridge Printer Online

  35. Troubleshooting PrinterProblems Print Job Spooling Move Printer Test Your App Print Test Basic App Print Test Different Printer Test

  36. Lockups, Crashesand Freezes What to Do When You Can’t Do Anything

  37. End Task Restart Ctrl - Alt Del Shut Down

  38. GPF’s and Other Maladies

  39. Illegal Operations GPF Invalid Page Fault Crash abend

  40. Memory Leaks A bug in a program that prevents it from freeing up memory that it no longer needs. As a result, the program grabs more and more memory until it finally crashes because there is no more memory left.

  41. Network Problems Logon Link Light Other Users Network Cable Network Device Network Settings Network Manager

  42. Viruses Software program used to infect a computer

  43. Password Annoyances • Passwords are case sensitive • Passwords can expire • Don’t forget it • Don’t make it obvious • Can be different for network and local computer

  44. Internet Troubles Internet Options Control Panel

  45. Internet Options Control Panel Network Control Panel Internet SettingsChecks General Tab IP Subnet WINS Connection Tab DNS Program Tab Gateway

  46. Error MessagesTheir Cause and Cures • Do you want to save changes? • The device is not ready! • Item shortcut refers to has been moved or changed • Disk is full • Replace existing file? • Specified path is invalid

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