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Basic Troubleshooting

Basic Troubleshooting. Uh-oh … Something’s wrong with my computer. What should I do??. CHECK THE CORDS Is your computer on?. Power Cord? Power button? Monitor System Unit Power Switch Non-responsive screen? Keyboard/mouse plugged in USB vs PS/2. What do all those other cords do?.

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Basic Troubleshooting

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  1. BasicTroubleshooting

  2. Uh-oh … Something’s wrong with my computer.

  3. What should I do??

  4. CHECK THE CORDSIs your computer on? • Power Cord? • Power button? • Monitor • System Unit • Power Switch • Non-responsive screen? • Keyboard/mouse plugged in • USB vs PS/2

  5. What do all those other cords do?

  6. Nothing is moving …….

  7. THE LIFE SAVER: Task Manager • CTRL + DELETE + ALT • Brings up Task Manager window • Click on program which is taking too long to respond or whose CPU usage is colored red. • “End Task”

  8. RANDOMLYCRASHING? • Overheating • Remove any items covering the vents • Updated Anti-Virus? • Anti-virus updates contain important “fixes” – always install updates to ensure broadest protection.

  9. ISP BASICS ISP – Internet Service Provider

  10. WHAT DO ALL THESE NUMBERS MEAN? • 56kbps • Email & light browsing • 1Mbps • Lots of browsing, downloading music, streaming videos OR multiple people in your household • 3Mbps • Serious gamers OR consistently send/receive LARGE files

  11. INTERNET CONNECTION LOST? • Check cables • Click on internet connection icon. • Network & Sharing Center • Disconnect/connect • Restart your computer

  12. COOKIES • Used to make your web-browsing experience more convenient by remembering: • Addresses • Account numbers • Usernames & Encrypted passwords • Last place on webpage

  13. COOKIES • BUT – they can also be used to track specific web sites or a user’s navigation through a particular website. • You CAN turn off cookies in your browser … but some websites may not load properly

  14. DISABLE/ENABLE POP-UPS • Internet Explorer • Go to Tools -> Internet Options -> Privacy -> select your level on the scroll • Chrome • Settings -> Privacy/Content Settings • Pop-ups “pop-up” in different areas on different browsers • Chrome – address bar; IE – near Taskbar

  15. DON’T CLICK ON LINKS DON’T DOWNLOAD ATTACHMENTS!

  16. AUDIO • Multiple audio ports and areas for volume control. • Mute on? • Stereos plugged into headphone port? • No luck? Try “Hardware and Sound” in the Control Panel.

  17. STILL HAVING TROUBLE … • Google is your friend • Write down error message and call IT

  18. INTERNET CRIME

  19. MALWARE How it infects: What it does: Steals personal information and usage habits. Can change computer settings, home pages, and break other programs. Embeds deeply into OS, very difficult to remove, can damage files/equipment. • Tricks you into installing, or installs without your knowledge, along with desired programs that seem beneficial (Music, Videos, Games, Screensavers, Pictures). • Distribution channels include IRC, peer-to-peer networks, newsgroup postings, etc.

  20. DON’T CLICK ON POP-UPS!

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