Human Factors Model

1. Airbus Flight Seminar – Kuala-Lumpur 26-27 March 2007 Human Factors Model

2. LMQ Human Factors Model Human Factors Are: Anything that affects a person’s performance LMQ 2002

3. Human Factors Model Performance Good Standard Poor

4. Direct Factors The acts or omissions that directly affect performance Performance Dexterity

5. Direct Factors The acts or omissions that directly affect performance Awareness / Memory Decision Performance Distraction / Concentration Dexterity (Mental or Physical) Dexterity

6. ActionFactors Potential Factors Things that have the potential to influence the direct factors System failures Psychological Negative attitudes Physiological Language Procedures Alert systems Emergencies Relationships Documentation Cultural Stress Design Environmental Fatigue Illness Visual illusions Memory Time Ergonomic Organizational Commercial Automation Faulty equipment PERFORMANCE Poor Performance

7. Potential Factor Interaction Interactivity between Potential Factors will increase influence Interactivity Interactivity PERFORMANCE Poor Performance Interactivity Interactivity

8. Managing Factors Things that manage the effect of the Potential Factors and improve Direct Factors PERFORMANCE

9. Managing Factors - Organisational Performance review Training SOPs Checklists System review SMS Briefings IT Tools Culture change Motivation PERFORMANCE

10. Managing Factors - Individual Cognitive Problem solving Decision making Workload management Planning Concentration Monitoring Problem prevention Situation awareness Physio/Technical Fitness Knowledge Technical skills Social / Behavioural Communication Teamwork Leadership Positive attitudes Behaviour Discipline Stress management PERFORMANCE

11. Human Factors Model Direct Factors Potential Factors Distraction PERFORMANCE Decision Awareness Dexterity Managing Factors

12. Airbus Flight Seminar – Kuala-Lumpur 26-27 March 2007 LMQ Human Factors Modelhttp://www.lmq.co.uk