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Email Outsourcing Update CSU-FC

Email Outsourcing Update CSU-FC. CHECO Presentation April 14, 2009 Rusty Scott. Today’s Agenda. Project Goals  Implementation Adoption  What's Left? Take Aways. Project Goals. Provide undergraduates with access to current and evolving communication & collaboration services

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Email Outsourcing Update CSU-FC

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  1. Email Outsourcing UpdateCSU-FC CHECO Presentation April 14, 2009 Rusty Scott

  2. Today’s Agenda • Project Goals  • Implementation • Adoption  • What's Left? • Take Aways CHECO Presentation

  3. Project Goals • Provide undergraduates with access to current and evolving communication & collaboration services • Provide students more services & resources than possible in-house • Avoids forklift infrastructure upgrade & ongoing maintenance • Shift personnel resources away from maintaining commoditized services CHECO Presentation

  4. Implementation • 21,000 Active Undergraduates, 20,000 'others' (applicants, graduates, etc.) • Opt-in started October, 2008 • Mass migration process moved from January to Spring Break • Over 18,000 students opted in before cutover • Email address changed for students from @colostate.edu to @rams.colostate.edu CHECO Presentation

  5. Adoption Rate CHECO Presentation

  6. Adoption Rate by College CHECO Presentation

  7. Adoption Rate by College (2) CHECO Presentation

  8. Adoption Rate by College (3) CHECO Presentation

  9. What’s Left? • Mopping up exceptions • Migrating central student web space to the Colleges • Retire undergraduate web/email server, June 2009 • Training for faculty - Leveraging collaboration opportunities CHECO Presentation

  10. Take Aways • The 3 most important things; communication, communication and communication • Students, obviously • Campus IT Coordinators, faculty and staff! • Strike balance between accuracy, brevity and urgency • Make sure the timing, what is changing, and implications are all understood • Mid-semester migration can work • Avoids confusion upon return to new semester • Change is hard, regardless of the timing CHECO Presentation

  11. Take Aways (2) • Exploit existing student applications • Natural venues for communication and instigating desired actions • For us, student portal and 'registration ready' • Beware of some institutional processes, for instance; • Timing of official University Communications • financial aid • student account status • graduation information • Etc. • Listservs • Gains are not short-term, but it looks good for long-term CHECO Presentation

  12. Questions • Are quite welcome CHECO Presentation

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