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Implementation Plan Part II

Implementation Plan Part II. IT299. Overview. Announcements Training Overview Types of Training Steps to Developing Training Q & A on Implementation Plan. Announcements. Next week will be the last seminar Final Project are due June 26, 2010 at 9am ET. Training.

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Implementation Plan Part II

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  1. Implementation Plan Part II IT299

  2. Overview • Announcements • Training Overview • Types of Training • Steps to Developing Training • Q & A on Implementation Plan

  3. Announcements • Next week will be the last seminar • Final Project are due June 26, 2010 at 9am ET

  4. Training • Software companies that develop business intelligence (BI) applications advertise that their products are easy to use. The graphical user interface enables users to request, manipulate and format data in a manner that is consistent with other software with which they are already familiar. Since most BI applications have a look and feel similar to other commonly acceptable software such as a spreadsheet or word processing applications and are easy to use, why provide user training?

  5. Setting training goals • Assessing end-user needs • Training delivery methods • Creating a training program • Making your training program scalable

  6. Training • What type of training have you had when a new system or upgrade to your existing system was implemented? • Was it effective? • How would you like to be trained if a new computer system was being implemented and why?

  7. Steps to Develop Training • Analysis • Design • Development • Implementation • Evaluation http://www.nwlink.com/~donclark/hrd/sat1.html

  8. You can follow the same four-step process used to develop your deployment plan. For more information, see the previous section, "Developing a Deployment Plan." In addition, consider the following items as you write your training and support plans: • Roles and responsibilities - If you plan to use an outside vendor for training and support services, differentiate between tasks completed by internal staff members and tasks performed by a representative from the outside vendor. Make sure that you clearly assign responsibility for each task and identify any additional costs. For example, you should identify the people responsible for developing the curriculum and courseware, training the trainers and support staff, setting up equipment and classroom facilities, scheduling student training, and delivering training and user support.

  9. Migration costs - Carefully consider the costs for migration training and support. You may need to commit a percentage of your budget to preparing your users for Internet Explorer deployment, customizing training and support options to match their specific needs, and helping them learn how to use the new browser software. This investment is necessary to ensure that your users master browser skills quickly and to minimize additional migration support costs. • Ongoing training and support demands - Anticipate increasing resource demands for ongoing support and training as users begin working with Internet Explorer. Determine a process for ensuring that users successfully complete training objectives. Also, decide how you will track and resolve support issues, and relay information about frequently asked questions to your users. For more information about ongoing training and support methods, see Chapter 23 , "Implementing an Ongoing Training and Support Program."

  10. Types of Training • Classroom • One-on-One (On the Job Training) • CBT/WBT • User Manual • Video • Quick Reference Guide (QRG)

  11. Implementation Plan Q & A

  12. References • http://whqlibdoc.who.int/hq/2005/WHO_HTM_TB_2005.354_part1_eng.pdf#search=%22Developing%20Training%22 • http://www.nwlink.com/~donclark/hrd/sat1.html • http://www.dir.texas.gov (Cost Model) • http://www.school-for-champions.com/training/media.htm

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