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Bill Clinton Vice President - Merchandising

Process Management. Bill Clinton Vice President - Merchandising. Process Management. Learning Objectives Work Systems Design Key Work Processes Work Process Design Work Process Management Process Improvement Results. Work Systems 6.1 a. Design and Innovate Strategic Planning Process

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Bill Clinton Vice President - Merchandising

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  1. Process Management Bill Clinton Vice President - Merchandising

  2. Process Management • Learning Objectives • Work Systems Design • Key Work Processes • Work Process Design • Work Process Management • Process Improvement • Results

  3. Work Systems 6.1 a • Design and Innovate • Strategic Planning Process • Strategic Objectives • SWOT • Stakeholder Key Requirements (SKRs) • Customer Complaint Management and Continuous Improvement Projects • Modern Management Practices • ISO 9001 • Lean • Six Sigma • Baldrige Business Model

  4. Work Systems 6.1 b Key Processes Merch - andising Marketing Order Taking Logistics Support Processes Information Systems Financial Services Workforce Focus Performance Excellence Facility & Equipment Mgmnt

  5. Work Systems 6.1 b Logistics Department Process Stocking LAP-5 Area Processes Stocking Admin Damaged Product Tote Fixing Cycle Counting Section Processes Stocking Slotting

  6. Work Systems 6.1 c • Emergency Readiness • Integrated Contingency Planning • Business Continuity Planning • Disaster Recovery Planning • Risk Analysis (Severity and Likelihood) • Recovery Time Objectives

  7. Work Processes 6.2 • Develop Action Plan • POSEC • Plan – Organize – Staff – Execute - Control • Stakeholder Requirements • Strategy to Meet Stakeholder Key Requirements • Measurements • Goals and Benchmarks • Process Documentation • Process Deployment and Training

  8. Process Summary6.2 a • Identify the process strategy • Template for process development • Identify Stakeholder requirements • Identify interrelated processes

  9. Work Instructions6.2 a • Where the hands-on work happens • Step-by-step guide to the process • Complexity depends on the process

  10. Process Management6.2 b Section Performance Measure Supervisor Daily Review Area Process Measures Monthly DLT Review Department Scorecard Monthly Review with President Company Scorecard Monthly SLT Review

  11. Process Management6.2 b

  12. Process Management6.2 b Sample Data

  13. Process Management6.2 b Sample Data

  14. Process Management6.2 b Sample Data

  15. Process Improvement6.2 c • Identifying the need • Monitoring, Measurement, and Review • Strategic Planning Process • Development of Action Plans to achieve Strategic Objectives • SWOT • Customer Complaint Management Process • Improvement Tools • Lean Projects • Six Sigma Projects • Action Plan Charters

  16. Results 7.5 Lean Project Implementation Sample Data

  17. Results 7.5 Lean Project Implementation Sample Data

  18. Results 7.5

  19. Bringing it all together…

  20. Questions? Thank you! Our best wishes to you in your pursuit of performance excellence! For more information: www.AmericaNeedsBaldrige.com qms@midwayusa.com

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