Presentation Transcript

1. Example of Application Utilization for PBX sales Manage all Your Business Calls Efficiently With the Multi-lingual CA Speech Auto Attendant Module Function Route calls by speaking the name or by entering the extension number, or perform transfer actions depending on Panasonic CA presence state. Benefit for User Offload a large amount of operator-assisted calls while maintaining a high level of customer satisfaction Perform call routing efficiently Personalized multi-lingual messages based on business hours, weekends, holydays Eliminate missed calls Increase service efficiency Use Case Example Any business that has human call operator Eliminate most operator-assisted calls Efficient call routing Give Callers the right kind of communication interface Project a professional business image Reduce operator time, provide multi-language assistance without increasing staff Poltys Appliance PBX + CA + Fill in the greeting and actions based on CA presence Incoming calls are routed to the right destination Fill in greeting, language and actions based on CA presence state Panasonic CA Client Auto Attendant Module Transfer to voicemail Customer Transfer to extension NS1000 + CA Server Transfer to cell Customer SIP Incoming calls are routed to Poltys Appliance. Customer dials the extension or speak the person name he/ she wants to get connected to. Call is transferred to right extension/ group/ cell phone/ voicemail according to personal actions defined and CA presence. Customer can be called back based on recorded Caller ID. Customer PoltysAppliance