GRADE 11 – CAPS

1. GRADE 11 – CAPS Presentation of Business Information

2. GRADE 11 – CAPS • Presentation and validation (support) of business-related information in verbal and non-verbal format (including tables, graphs, diagrams and illustrations); posters and hand-outs (recap) • Design and layout of the presentation using different visual aids (e.g. show how to prepare/set out transparencies/slides, posters and hand-outs) (recap) • Written information - reports, business plans, business information and analysis, e.g. steps in report-writing, composing a flyer, etc. • Responding in a non-aggressive and professional manner to questions about work and presentations, e.g. answer all questions, make notes, do not argue, apologise for errors,

3. GRADE 11 – CAPS Business Reports Flyers Memo’s

4. GRADE 11 – CAPS Flyers Whether you're selling your car or opening a new business, a flyer is one of the cheapest but highly effective ways to attract attention.

5. GRADE 11 – CAPS Sales Promotion Flyer

6. GRADE 11 – CAPS Events Flyer

7. GRADE 11 – CAPS Business Promotion Flyer

8. GRADE 11 – CAPS Information Flyer

9. GRADE 11 – CAPS Job Advertisement Flyer

10. GRADE 11 – CAPS Types of Flyers J I B E S Sales Promotion Flyer Business Promotion Flyer Events Flyer Information Flyer Job Advertisement Flyer

11. GRADE 11 – CAPS How to Write a Business Flyer Legible - distance 2m Eye catching BIGletters on top Advantages – bullet form Points short Promote business – best Create incentives Coupon / Special offer Contact info & location Small font – less important info Neatly organised

12. GRADE 11 – CAPS Activity • Instructions • Participants to form groups of 6 - 10 • Design a flyer for your new plumbing business to advertise your business in the local community. • Use an A5 sheet of paper. • Report back to the group.

13. GRADE 11 – CAPS Reports A business report is done for a business that have been in operation and key information must be shared with stakeholders

14. GRADE 11 – CAPS Reports Reports are documents which present specific, focused content : often the result of an experiment, investigation, or inquiry to a specific audience. • To give the information PURPOSE • To record events for decision making To recommend specific action

15. GRADE 11 – CAPS Reports • Formal • Informal / Semi formal TYPES It helps management to identify the reason(s) underlying the situation that management already knows. OBJECTIVE

16. GRADE 11 – CAPS Reports Writing a report • A report should include the following: • Introduction • Background • Body (Discussion) • Conclusion (Make recommendation) • References • Appendixes In Business Buddies Cannot Reject Authority

17. GRADE 11 – CAPS How to write a Report

18. GRADE 11 – CAPS Memos A memo or memorandum is a communication note that records events or observations on a topic.

19. GRADE 11 – CAPS Memos How to write a Memo • Memorandum should include the following: • Subject Line • Introduction • Discussion • Conclusion

20. GRADE 11 – CAPS Memos Example

21. GRADE 11 – CAPS Memos

22. GRADE 11 – CAPS Memos

23. GRADE 11 – CAPS Memos Subject Line • 100% of readers read the subject line • Write the “focus” and “topic” for the subject line • For example, Don’t just write: “Administrators” • Do write: • “Salary Increases for Administrators” • “Termination of Comptroller Administrators ” • “Hiring Procedures for Administrators” • “Vacation Schedules for Administrators” • “Training Seminars for Administrators”

24. GRADE 11 – CAPS Memos Introduction • Write one or two clear introductory sentences • What you want • Why you are writing • Examples: • “In the third of our series of quality control meetings this quarter, I’d like to get together again to determine if improvements have been made.” • “As a follow-up to our phone conversation yesterday (11/2/12), I have met with VP regarding your suggestions. He’d like to meet with you to discuss the following ideas in more detail.”

25. GRADE 11 – CAPS Memos Discussion • Respond with the reporter’s questions: • Who, What, When, Why, Where, and How • Make your information accessible by applying highlighting techniques • - Itemization • - White space • - Boldface type • - Headings • - Columns • - Graphics

26. GRADE 11 – CAPS Memos Conclusion • Conclude with either a complimentary close or a directive close • Complimentary close: motivates readers and leave them happy • “If our quarterly sales continue to improve at this rate, we will double our sales expectations by 2013. Congratulations!” • Directive close: tells readers exactly what you want them to do next or provides dated action • “Next Wednesday (15/03/12), Mr. Jones will provide each of you a timetable of events and a summary of accomplishments.”

27. GRADE 11 – CAPS Memos Activity • Read the scenario below and answer the questions that follow: • You are a supervisor and realize that your staffing needs have increased due to the changes in the current year’s enrolment. • Write a memo requesting more funds to the director of your department”. • Pre-write: Answer who, what, when, why, where, and how • Write: Draft the memo using the correct memo format and checklist • Re-write: Check for errors, flow, and tone • Display an example of a Memo to participants.

28. GRADE 11 – CAPS Memos 21st Century

29. GRADE 11 – CAPS

30. GRADE 11 – CAPS