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Mrs. Donna Spear Milton Area High School Business Education Department

Mrs. Donna Spear Milton Area High School Business Education Department Keyboarding/Computer Concepts Word Processing 1, 2, 3 Office Systems and Applications Business Technology. Mind Your E-Mail Manners.

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Mrs. Donna Spear Milton Area High School Business Education Department

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  1. Mrs. Donna Spear Milton Area High School Business Education Department Keyboarding/Computer Concepts Word Processing 1, 2, 3 Office Systems and Applications Business Technology

  2. Mind Your E-Mail Manners

  3. Ten etiquette rules will help you avoid trouble with friends, colleagues, and your boss.

  4. An online survey conducted by Yahoo found that the majority of 13,000 respondentsscored a C-minusin e-mail etiquette.

  5. By displaying poor e-mail manners, you risk anything from minor embarrassment to unemployment.

  6. Dow Chemical recently dismissed 50 workers for circulating pornographic and other inappropriate material via e-mail. Late last year, the New York Times fired 23 employees for swapping off-color messages.

  7. The Golden Rule still applies . . . Do unto others as you would have them do unto you.

  8. THE WORST ETIQUETTE OFFENSES

  9. #1 Sending Offensive Content • Employers have the right to monitor your e-mail • Most companies archive e-mail—even deleted messages • Your own messages can be used against you in court Advice: Don’t send any e-mail you wouldn’t put on a postcard Don’t use your business e-mail for personal correspondence

  10. #2 Using E-mail for Sensitive Messages • E-mail messages can be misconstrued. • Some people have actually been fired by e-mail. • Don’t communicate sensitive matters anonymously. Advice: Sensitive matters at work should be handled in person first, telephone next, voice mail third and e-mail only as a last resort.

  11. #3 Flaming • Some people don’t deal well with anger or confrontation • In the heat of the moment, they send ugly messages • After regaining composure, they regret what they wrote. Advice: Think before you click Send

  12. #4 Spamming and Chain E-mail • Don’t forward unsolicited marketing e-mail. • Avoid sending your friends chain messages. Advice: Never send spam unless you do the following first: Ask the recipient for their permission. Check to make sure the spam is legitimate.

  13. #5 Getting Too Attached to Attachments • Attachments can quickly spread viruses. • They can take forever to download (tying up a phone line). • The attachment may be blocked. Advice: Ask for permission to send attachments. Be careful of quantity and size of attachments. Simple rule: When in doubt, leave it out.

  14. #6 Not Bothering to Check Your Spelling and Grammar • It’s insulting to receive a message containing poor spelling and grammar and doesn’t reflect well on the writer. Advice: Proofread messages before sending. If your e-mail lacks these tools, use a word processing program and cut and paste.

  15. #7 Taking Too Long to Respond • Don’t ignore an e-mail (excluding spam). • Respond in a timely manner. Advice: Respond to e-mail within one business day. Some ISP’s can set up an automatic reply and forward options to another address during vacation.

  16. #8 Using CC • Business e-mails should be copied to anyone concerned. • CC’s are exposed to other recipients—a privacy concern. • Copying may imply a distrust or disrespect for recipient. Advice: When in doubt, don’t use CC. Protect identity of multiple recipients by using BCC (blind carbon copy).

  17. #9 Rambling On • It takes time to read a rambling message. Advice: Get right to the point and stay there. Write short paragraphs and sentences. When replying, delete the original message text or keep only enough to be understood.

  18. #10 Making Assumptions About Formatting • Your e-mail system may support italic or bold type or heavily formatted HTML . . . But your recipient’s may not. Advice: Assume the recipient’s e-mail program can handle only basic text. Especially . . . Always send e-mail resumes to prospective employers as plain-text files.

  19. To Review . . . • Sending Offensive Content • Using E-mail for Sensitive Messages • Flaming • Spamming and Chain E-mail • Getting Too Attached to Attachments • Not Bothering to Check Your Spelling and Grammar • Taking Too Long to Respond • Using CC • Rambling On • Making Assumptions About Formatting

  20. And Remember . . . • E-mail is not private • E-mail is not formal • E-mail is not gone when it is deleted • E-mail is not an excuse to bore people

  21. Some popular emoticons: :-) Happy  :-( Sad :-e Disappointed :-< Mad :-o Surprised :-D Laughing :-@ Screaming ;-) Winking :-I Indifferent

  22. Accepted abbreviations, or *Net-Lingo* you can use: BTW -- By the way TANSTAAFL -- There ain't no such thing as a free lunch OK -- God only knowsFWIW -- For what it's worth IMHO -- In my humble opinion OTOH -- On the other hand LOL -- Laughing out loud HHOK -- Ha ha, only kidding YHGTBK -- You have got to be kidding ROTFL -- Rolling on the floor laughing YMMV -- Your mileage may vary RTM -- Read the manual RTFM -- Read the manual (with added emphasis) AMF -- Adios, my friend

  23. As a business/computer teacher, I plan to continue to use PowerPoint as a teaching tool as well as having my students prepare slide shows for some of their assignments. For example, Office Procedures students may use PowerPoint to present information on written and oral communication; time management; processing mail; telephone procedures; or working with others. And Business Technology students could prepare slide shows on voice-activated software; internet basics; or cutting edge technology.

  24. For more information about email, link to any of the following sites and search “email”: http://pcworld.com/ http://pcmag.com/ http://yil.com/ http://internetworld.com/ http://eweek.com/ Or visit any of your favorite search engines!

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