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Education in Industrial Management

Education in Industrial Management. Prof. Ilias P. Tatsiopoulos NTU Athens. Agenda. Trends, current & coming IM curriculum Learn + Teach. Current situation in manufacturing at national level. Look these people in Marketing & Finance. Disappointment. We studied engineering

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Education in Industrial Management

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  1. Education inIndustrial Management Prof. Ilias P. Tatsiopoulos NTU Athens AIM Conference, Estella, Spain

  2. Agenda • Trends, current & coming • IM curriculum • Learn + Teach AIM Conference, Estella, Spain

  3. Current situation in manufacturingat national level Look these people in Marketing & Finance Disappointment We studied engineering in order to become logisticians Graduate degree in Production doesn’t pay Low salaries Banking & Telecoms is the place to be The country is de-industrialized Production has no future in this country Murmuring & Grumbling AIM Conference, Estella, Spain

  4. Conclusions • Production does not persuade for its added value • Best people have taken other directions • Stack with traditional manufacturing • Education in production is outdated • Production people live on their past glory • Leaders are missing Is there a future? AIM Conference, Estella, Spain

  5. On the other side...at global level Urgent need for Global Operations and Global Sourcing skills Manufacturing boom in Asia by G7 investments Service & Retail sectors are industrialized Best IM Schools in G7 countries Headquarters in developed Cities Global bottleneck in the number of Manufacturing engineers Production + producer Services do not shrink AIM Conference, Estella, Spain

  6. Trends • Traditional industry in Europe wanes • Exceptions • Food • Knowledge-intensive (new economy, medical, nano- and bio-technologies) • Aerospace • Non-transportable goods (building materials) • … • If you consider production+producer services the situation is much better • Non-industrial economic activity is industrialized • Digitized economy • Product/service integration (e.g. mobile phone) • Globalization • Increased speed of change • Quality-of-life & environmental concerns AIM Conference, Estella, Spain

  7. Implications of trends • Emphasize “Operations” • move away from MechEng? • Understanding of non-industrial activity • Cultural adaptability • Promote versatility • career • employment • Knowledge acquisition, not mere possession • Impacts on industrial structure of society • Industries shift (or new are created) AIM Conference, Estella, Spain

  8. Non-industrial activity is industrialized • Not significant productivity increases expected in making and moving things • Service Workers • Knowledge Workers • Technology investment does not increase productivity as expected • “Working smarter” is the key. Task analysis is the core of Industrial Engineering • What is performance? • Operations Management instead of IM? AIM Conference, Estella, Spain

  9. Food Industry AIM Conference, Estella, Spain

  10. Automotive Industry AIM Conference, Estella, Spain

  11. Retailing (cosmetics) AIM Conference, Estella, Spain

  12. Retailing (Super Market) AIM Conference, Estella, Spain

  13. Banking AIM Conference, Estella, Spain

  14. Car commerce AIM Conference, Estella, Spain

  15. Hotel Management AIM Conference, Estella, Spain

  16. Hospital Management AIM Conference, Estella, Spain

  17. Operations in other Industries outside Manufacturing • Need for Operations Director in Retailing, Banking, Health care, Tourism, etc. • Are we ready to enter these sectors or our engineering pride does not allow us? • Did we adapt our curriculum? • Is an engineer ready to take the role of managing housemaids in a Hotel? AIM Conference, Estella, Spain

  18. IM tools in service sectors • Facilities planning & layout • Quality management • Logistics • Maintenance • Ergonomics • Scheduling Competition from other disciplines! AIM Conference, Estella, Spain

  19. IM Integration • Integration of IM with other disciplines • Integration of Product+Service (Extended Product, e.g. mobile phone) • Producer Services • Mobilisation of resources (banking, finance, engineering, recruiting and training) • Production management (consulting, information processing, accounting, legal services) • Production execution (quality control, maintenance, logistics) • Promotion & distribution (transportation, commercial intermediation, marketing, advertising) AIM Conference, Estella, Spain

  20. Business Week Vision of the 21st century corporation AIM Conference, Estella, Spain

  21. Business Week CV for the 21st century • Experience • Multinational Corp. • Foreign Operation SA • Startup Inc. • Major Competitor Inc. • Education • Apart from major course, took courses in psychology, foreign language and philosophy • Graduate Studies to develop thinking and analytical skills • Extracurricular • Debating (market ideas and think on your feet) • Sports (doscipline and team work) • Volunteer work (help others) • Travel (different cultures) AIM Conference, Estella, Spain

  22. IM Curriculum AIM Conference, Estella, Spain

  23. Subject-matter classification • Engineering • Industrial Engineering & Management • Mechanical Engineering • Applied Science • Thermodynamics • Mechanics • Automatic Control • Operational Research • Ergonomics • Basic Science • Mathematics • Physics • Psychology • Economics AIM Conference, Estella, Spain

  24. Curriculum structure in IMS (1) Source: Danielmeyer, 1999 AIM Conference, Estella, Spain

  25. COM-IND project • Post-graduate cource, whose curriculum is focused on the extended enterprise paradigm • Multi-disciplinary skills • IT and multi-media applications offer the potential to be an essential enabler • The objective is the development of a manufacturing engineer who is capable of untertaking the role of architect for the extended enterprise Machine Tool Engineer Industrial Engineer BPR Engineer Manufacturing Systems Engineer Extended Enterprise Architect Source: J. Browne AIM Conference, Estella, Spain

  26. IMS proposed academic programme Industrial Knowledge Application Manufacturing Strategy Master’s Cource (2 years) Enterprise Architect (Digital Business) Product Architect (Extended Product) Mechanical Engineer Electronics Engineer Manufacturing Engineer ….. Batchelor Degree AIM Conference, Estella, Spain

  27. IMS Manufacturing Strategy Curriculum (3) AIM Conference, Estella, Spain

  28. Harvard proposal for POMcurriculum (as a consequence of “New Economy”) • 50% traditional topics with increased emphasis on service operations • Process analysis & improvement • Capacity measurement & management • Work planning/inventor control • 25% project management • New product development with heavy emphasis on software & other intellectual property (e.g. pharmaceutical) • Design of easy to improve products • 25% cross-company operations • Supply chains • Subcontracting relationships • Network collaborations Source: R.H. Hayes, 2002 AIM Conference, Estella, Spain

  29. Learn+Teach • What to learn? • How to learn? • Who shall teach? Complementarity of L+T AIM Conference, Estella, Spain

  30. What to learn? • Knowledge • Skills • Attitudes AIM Conference, Estella, Spain

  31. IM Knowledge • Traditional Engineering discipline • Basic Science • Applied Science • Engineering AIM Conference, Estella, Spain

  32. Skills • General • Use computer • Free-hand Sketching • Languages • Oral presentation • Written presentation • … • Specific • Flow charting • Process analysis & description • Systems methodology AIM Conference, Estella, Spain

  33. Technological skills Humanistic skills Business skilss Achievement levels for each skill: Awareness Knowledge Understanding Applications Synthesis Evaluating Judging US Society of Manufacturing Engineers (SME) Skills Matrix AIM Conference, Estella, Spain

  34. Attitudes • Punctuality • Fairness • Responsibility • ... AIM Conference, Estella, Spain

  35. How to learn? • Automated • Book-substitution merely? • Programmed learning only? • Lecture+exam • Case discussion • Project work • Narrowly supervised • Independent • With peers AIM Conference, Estella, Spain

  36. Who shall teach? • Computers • Professors • Practitioners • invariably more welcome • may get lost in specifics • may lose broader view • Peers • 1/2 of what you learn in University setting AIM Conference, Estella, Spain

  37. POM instructor & course Field study consultancies CD/DVD Databases Business Games Plant tours Guest speakers POM Textbook Videos & CD/DVD Transparencies DSS Software & Excels Modeling & simulation software Presentation Graphics Outside readings Internet & the Web Group exercises Solutions Manual Annotated Instructor’s Edition Student study guide Case studies Test bank A POM course paradigm for teaching & problem based learning AIM Conference, Estella, Spain

  38. What study structure for IM? • 5 years Industrial Engineering + Management (O.R. and informatics focus) • 3 years MechEng + 2 years IE (technical focus) • 3 years engineering (any degree) + 2 years MBA (business focus) AIM Conference, Estella, Spain

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