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B-Business P-Process O -Outsourcing

B-Business P-Process O -Outsourcing. B.P.O. What is BPO????. Business Process Outsourcing ( BPO ) is the practice of contracting an internal business operation or responsibility to an external vendor. . Internal-External. Credit Collections . History . Payroll Collections

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B-Business P-Process O -Outsourcing

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  1. B-Business P-Process O-Outsourcing B.P.O.

  2. What is BPO???? • Business Process Outsourcing (BPO) is the practice of contracting an internal business operation or responsibility to an external vendor.

  3. Internal-External Credit Collections

  4. History Payroll Collections Call Centre’s Manufacturing Today 75% of multinational companies now use outsourcing to support their financial functions.

  5. Why Do It? Resource Management Expertise Focus on Core Competencies Expense! “Sit up, Becker—you haven’t earned a slouch”

  6. Who Do You Choose? What are their values? What is the work environment for their employees? What are the leaders backgrounds?

  7. Image Customer Complaints What is the program? Culture

  8. Performance Pricing Results Expectations

  9. Innovative solutions for default management using specialized software tools to measure and manage improved performance

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