Look! There’s a Pearl in this Oyster!

1. Look! There’s a Pearl in this Oyster! Discovering the Leader Within Yourself Kay Parker, CIRSVice President Community Impact Alison Smith, M.Ed.Director of I&R Services United Way of the Brazos Valley College Station, TX

2. What does a Leader look like?

3. What words characterize this person? What kind of career does she have? Is she a leader?

4. What words characterize this person? What kind of career does he have? Is he a leader?

5. What words characterize these people? What kind of career do they have? Are they leaders?

6. What words characterize this person? What kind of career does he have? Is he a leader?

7. What words characterize this person? What kind of career does she have? Is she a leader?

9. Objectives Explore the differences between Managers and Leaders. Understand the concept of leadership from the ‘inside-out’ through the Servant Leadership model. Learn ways to incorporate Servant Leadership into your management style. Have a little fun!

10. ExerciseLeadership vs. Management • Are Leaders and Managers different? • What do you think the differences are between leaders and managers? • Read each statement and write either a L for Leader or M for Manager.

11. Leadership vs. Management To Be A Leader • Managers: Help organizations grow one person at a time. They focus on today, this week, this month. • Leaders: Wake up thinking about tomorrow. They rally the collective passion of the entire organization.

12. What is Servant Leadership? • Robert K. Greenleaf, The Servant as Leader (1970) • The servant-leader is servant first. • “It begins with the natural feeling that one wants to serve, to serve first.” • The best-test of a servant-leader: • Do those served grow as persons? • Do they become healthier, wiser, freer, more likely to become servants themselves? • Based on outcomes not outputs

13. What is Servant Leadership? • Servant Leadership is not a quick fix! • Servant Leadership is a value at the core of an organization – core of the leadership. • To create positive change throughout society, beginning with those around you.

14. Braveheart Braveheart A simple man with a simple plan, recognized the need for something more. He led a revolution not from an desk in an office far away, but from the front lines, from within. “Men don’t follow titles, they follow courage.” “He fights with passion. He inspires.”

15. Am I a Servant-Leader?

16. Skills and Attitudes of Servant-Leaders Listening – true natural servant automatically responds to any problem by listening first… seen as servant first. Empathy – strives to understand and empathize with others. Aware of good intentions of co-workers. Healing – healing self and relationships. “Help make whole” those they come in contact with. The Trainer’s Toolchest; www.trainerstoolchest.com

17. Skills and Attitudes of Servant-Leaders Awareness – General and self-awareness. View situations from holistic position. Understand ethics and values. Persuasion – Instead of positional authority. Convince rather than coerce. Builds consensus in group. Conceptualization – Think beyond the day-to-day. Provide visionary concepts. Delicate balance. Foresight – learn from past, understand present realities, and plan for future. The Trainer’s Toolchest; www.trainerstoolchest.com

18. Skills and Attitudes of Servant-Leaders • Stewardship – Hold organization in trust for the greater good of society. • Commitment to the Growth of People – Nurture the growth (personal, professional, spiritual) of employees. • Build Community – Within organization. Not by mass movements, but individual interest and involvement. The Trainer’s Toolchest; www.trainerstoolchest.com

19. A Servant-Leader: Servant Leadership FAQs, www.donfrick.com/servlead.htm Listens; Uses power ethically, with persuasion; Seeks consensus in the group; Practices foresight; Uses language in a way that avoids “closed verbal worlds”; Practices the art of withdrawal; Practices acceptance and empathy; Is a conceptualizer; Nurtures community; Chooses to lead.

20. Implementing Servant-Leadership into Your Organization Example – Southwest Airlines • Herb Kelleher, founder of Southwest Airlines • Commitment to their People (employees) first. • “At Southwest, the customer comes second – the employee comes first, who in turn takes care of the customer.” • Newsminer.com

21. Colleen Barrett on the Environment of Organizations “Treats everyone on his team as an equal… does not see rank” Empowered others to feel they could do more “My passion, is an always has been, serving others.”

22. Colleen Barrett – Qualities of a Servant-Leader • Teamwork • Feel like a part of something bigger Follower Problem Solver Motivates Others

23. Implementing Servant Leadership into Your Management Style What are three to five things you can do today to become a servant-leader? How is servant-leadership beneficial in the field of I&R?

24. Be the Pearl in Your Oyster… “This is my thesis: caring for persons, the more able and the less able are serving each other, is the rock upon which a good society is built.” - Robert Greenleaf Greenleaf Center for Servant-Leadership www.greenleaf.org (317)669-8050

25. Thank You! Kay Parker, CIRS Alison Smith, M.Ed. Vice President Community Impact Director of I&R Services United Way of the Brazos Valley College Station, TX