NAME OWNER AND DEFINE THE PROCESS

1. NAME OWNER AND DEFINE THE PROCESS -DEFINE WHAT IS TO BE WORKED ON AND BY WHOM -ESTABLISH EXTENT OF PROCESS TO BE IMPROVED -NAME PROCESS AND PROCESS OWNER -DEFINE BOUNDARIES -SPECIFY SUPPLIERS, IMPLEMENTORS AND CUSTOMERS -DEFINE CUSTOMER CRITICAL SUCCESS FACTORS -PROCESS LIMITS DEFINED -RESPONSIBILITY DEFINED -CUSTOMER NEEDS DEFINED

2. DOCUMENT AND MEASURE CURRENT PROCESS -TO DOCUMENT THE PROCESS TO TASK LEVELS -IDENTIFY CURRENT QUALITY MEASUREMENT POINTS -PREPARE OVERALL FLOW DIAGRAM -DEFINE MICRO FLOW DIAGRAMS, INCLUDING WHO DOES IT, DECISIONS, ETC. -INVOLVE THE IMPLEMENTORS -IDENTIFY THE PROCESS MEASUREMENT POINTS -COMPLETED FLOW DIAGRAMS -PROCESS MEASUREMENT POINTS DEFINED

3. DEBUG THE CURRENT PROCESS -IMPROVE THE PROCESS TO MEET CUSTOMER NEEDS -MAKE OBVIOUS IMPROVEMENTS -QUANTIFY AND REMOVE ALL NON-VALUE ADDED STEPS -QUANTIFY AND REMOVE WASTE -ADD CONTROL POINTS AND MEASUREMENT AS REQUIRED TO QUANTIFY AND MEET CUSTOMER NEEDS -IMPLEMENT A CONTROL CHART TO KEEP PROCESS GAINS -PROCESS THAT WILL MEET CUSTOMER NEEDS (EFFECTIVE) -MORE EFFICIENT PROCESS

4. ESTABLISH PROCESS PERFORMANCE STANDARDS -ESTABLISH AGREEMENT BETWEEN PROCESS OWNER AND CUSTOMER AS TO WHAT PROCESS CAN BE EXPECTED TO DELIVER -ASK CUSTOMERS TO DEFINE DEFECT FREE CRITERIA -OWNER AND IMPLEMENTOR DEVELOP CONSENSUS AGREEMENT -PUBLISH THE CRITERIA -DEFECT FREE CRITERIA DEFINE, AGREED TO AND PUBLISHED FOR GENERAL USE

5. MODIFY JOB DUTIES OF IMPLEMENTORS -TO ENSURE TASK REQUIREMENTS ARE CONSISTENT WITH PROCESS STANDARDS FOR DEFECT FREE CRITERIA -REVIEW AND REVISE ALL IMPLEMENTOR JOB DUTIES -TRAIN AS REQUIRED FOR ALL NEW TASKS,INCLUDING SPC TECHNIQUES -IMPLEMENT ALL NEW TASKS -DOCUMENT IN STANDARD OPERATING PROCEDURES -WORK REQUIREMENTS THAT ARE CURRENT AND CONSISTENT WITH DEFECT FREE PRODUCTS -ALL IMPLEMENTORS TRAINED -UP-TO-DATE DOCUMENTATION

6. INITIATE ONGOING QUALITY IMPROVEMENTS -WORK TOWARD CONTINUOUS IMPROVEMENTS -IMPROVE OVERALL EFFICIENCY -COMPARE PROCESS PERFORMANCE TO MISSION, GOALS, AND GUIDING PRINCIPLES TO SEE WHERE WARRANTED IMPROVEMENTS MIGHT BE -INITIATE QUALITY IMPROVEMENT PROJECTS -REMEASURE AND ASSESS PROGRESS, CONTINUE -CONTINUOUS IMPROVEMENT OF THE PROCESS CONSISTENT WITH YOUR MISSION AND GOALS

7. MONITOR AND TRACK -VERIFY IMPROVEMENTS AND ENSURE PROCESS REMAINS IN CONTROL -COLLECT DATA FOR ALL MEASUREMENT POINTS -APPLY STATISTICAL TOOLS TO ENSURE PROCESS REMAINS IN CONTROL AND TURN CONTROL OF PROCESS OVER TO IMPLEMENTORS -PROVIDE DATA TO PROCESS OWNERS, IMPLEMENTORS, AND CUSTOMERS -VERIFICATION OF CONTINUED PROCESS EFFECTIVENESS AND EFFICIENCY -PRODUCT MEETING CUSTOMER NEEDS 100% OF THE TIME -PROCESS QUANTITY AND QUALITY CONTROL IN THE HANDS OF THE IMPLEMENTORS

8. DEFINE FUTURE PROCESS REQUIREMENTS -TO EXCEED THE NEEDS OF OUR CUSTOMERS -TO ANTICIPATE FUTURE NEEDS -IDENTIFY FUTURE NEEDS WITH THE CUSTOMERS -ASSESS IMPACT OF FUTURE NEEDS ON THE CURRENT PROCESS -POSSIBLE FUTURE NEEDS AND THEIR IMPACTS -ABILITY TO BETTER PLAN FOR OUR CUSTOMERS

9. DEVELOP PROCESS ADAPTATION PLAN -DEVELOP AGREEMENT BETWEEN CUSTOMER AND OWNER ON HOW PROCESS MUST BE ADAPTED TO MEET FUTURE REQUIREMENTS -AGREE WITH CUSTOMER, ON FUTURE REQUIREMENTS -ESTABLISH CONSENSUS AMONGST PROCESS IMPLEMENTORS ON PROCESS REQUIREMENTS -COMMUNICATE AGREEMENT -DEVELOP ADAPTATION PLAN -PROCESS ADAPTATION PLAN, AGREED UPON AND WITH THE SUPPORT OF THE IMPLEMENTORS

10. IMPLEMENT PROCESS ADAPTATION PLAN -TO EXECUTE THE PLAN WHICH ASSURES CONTINUOUSLY MEETING OUR CUSTOMERS NEEDS -COMMUNICATE PLAN TO PROCESS IMPLEMENTORS -ALTER TASK REQUIREMENTS -TRAIN ALL PERSONNEL -DOCUMENT THE NEW PROCESS AND TRAINING STANDARDS -CONTINUE APPLICATION OF CONTINUOUS IMPROVEMENTS -PROCESS IS NOW EFFECTIVE, EFFICIENT AND ADAPTABLE