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FACILITY MANAGEMENT IN THE INDIAN CONTEXT

FACILITY MANAGEMENT IN THE INDIAN CONTEXT. Contents. Sector Overview in India Future growth prospects Issues in Facility Management in Indian context Foreign systems in “Indian Context” – do they work?? Case studies. Understand FM …….

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FACILITY MANAGEMENT IN THE INDIAN CONTEXT

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  1. FACILITY MANAGEMENT IN THE INDIAN CONTEXT

  2. Contents • Sector Overview in India • Future growth prospects • Issues in Facility Management in Indian context • Foreign systems in “Indian Context” – do they work?? • Case studies

  3. Understand FM ……. … helping Clients attract and retain good employees by providing an excellent working environment Facilities Management’s Effectiveness is Measured Through Value For Money ‘FM Is About Managing People and Places to Achieve Best Value for Money by Balancing Between User Needs and Business Needs to Achieve Optimum Organizational Effectiveness’ Organization Needs Infrastructure Occupant Perceptions Micro-environ ENVIRONMENT WORKING Productivity Facility Services Cost

  4. Sector Overview in India New Delhi & NCR ( 20%) Mumbai (10%) Others (10%) Pune (10%) Hyderabad (5%) Others include Chandigarh, BBSR, Indore, Jaipur, Vizag, TVM, Calcutta etc Bangalore (35%) Chennai (10%) Total FM Market : Rs.225 Crores

  5. Others IT/ITES FY 2004-2005 Corporate Office Retail FY 2005-2006 FY 2006-2007 Future Growth Prospects

  6. Foreign systems in Indian Context- do they work??- Issues • FM companies are brought in at a late stage of the project.Cost of fixing an error rises dramatically,with highest cost during the operations phase • Large organization should focus on Strategic Asset Management-Property performance, planning tools,delivery methods etc • Capacity to pay to service providers is limited. Only rich projects make use of technology /hi-tech equipments • Environment,health and safety issues given less importance

  7. Facility Management - Indian Context • Growing Market, limited trained manpower - hence prone to poaching • No training institute with a focus to FM • Acute manpower shortage foreseen in future • Vendors as business partners • Most facilities are over manned • Performance based Management fee with a fair fixed fee • Develop applicability of FM to all types of infrastructure like township,factory,hospitals, airports,STPI parks,Govt.establishments,etc

  8. How we have innovated to cater to our Indian clients Case studies: • Integrated township • Retail destinations

  9. TOWNSHIP-FM COMPONENTS • MUNCIPAL SERVICES • ZONAL SEVICES

  10. MUNICIPAL SEVICES • Landscaping/Turf Management • Lake Maintenance • Maintenance of Utilities • Street lighting/signage • Street repair • Street cleaning • Potholes • Sidewalk repairs • Traffic Management and Parking Mgt • Refuse collections • Sanitary enforcements • Illegal dumping • Dead animal pickups

  11. ZONAL SERVICES • Grass Mowing • Housekeeping • Pest and Rodent Control • Security • Electrical and Mechanical Services

  12. STRATEGIC MANAGEMENT STRUCTURE

  13. FOR A SUCCESSFUL MALL …… • A Carefully Conceived Design • AND • A Good Management Team, managing the functioning of the Mall. Modern, Convenient, Technologically Well-Equipped, Well -Maintained / Managed and Promoted – Today’s Malls….. • Efficient Management requires: • Integration of the Owner and • The Mall Management Team

  14. City Centre, Kolkata 400,000 Sq.ft March 2004 onwards Metropolis-Hiland Park, Kolkata 175,000 Sq.ft October 2004 onwards Sigma Mall, Bangalore 150,000 Sq.ft Oct 2004 onwards Forum Mall, Kolkata 200,000 Sq.ft April 2003 onwards Shopping Malls

  15. High Street Phoenix Mall, Mumbai 450,000 Sq.ft Nov 2002 onwards Forum Mall, Bhubaneshwar 190,000 Sq.ft March 2004 onwards The Zone, Nasik 100,000 Sq.ft May 2004 onwards R Mall, Mumbai 250,000 Sq.ft March 2004 onwards Shopping Malls

  16. Sahara Mall, Gurgaon 237,000 Sq.ft June 2003 onwards Galaxy Mall, Gurgaon 160,000 Sq.ft June 2004 onwards Shopping Malls

  17. Mall management : planning and strategy • PROPER PLANNING INCLUDES: • VISITORS MANAGEMENT • OCCUPANTS MANAGEMENT • SOUND INFRASTRUCTURE • CREATION OF AN AMBIENCE

  18. MALL MANAGEMENT : PLANNING AND STRATEGY INFRASTRUCUTRE REQUIRED: • Uninterrupted Power Supply with 100% power backup • HVAC with adequate redundancy • Fire Fighting & Detection System • Dedicated Security System • ETP Plant • Proper Sewage System • Water Softening & Purification System • P. A. System with Channeled Music • Emergency Lighting in all areas • Toilets - separate for customers & staff • Building & Floor Directories • Signages directing customers towards elevators, toilets, fire exits, etc.

  19. Mall Management : Planning and Strategy OCCUPANT MANAGEMENT: • Help desk • Periodic feedback • Coordinate construction of shops • Billing • Collections • Attending to grievances & complaints • Ensure observance of rules & regulations of the mall

  20. Scope of Services

  21. MALL MANAGEMENT: Typical Organization Structure

  22. MALL MANAGEMENT : TYPICAL MALL OPERATION SCHEDULE

  23. Future trends • The building industry is recognizing the benefits of an integrated Facility Management Services and the trends are: • the increased availability of industry specific software packages that can provide for a wide range of FM requirements; • data on assets such as buildings and equipment is being viewed as corporate information that is best managed by the FM department • increasing interest in web based access to the FM services for improved access to information by the FM staff and others in the organization; • more emphasis on business process re-engineering and staff training in order to maximize the use and benefits of the system; • future interfaces with building automation systems in order to achieve further operating efficiencies.

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