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In Hand versus In Pocket

Observations on Etiquette for Phone Visibility when Socializing. In Hand versus In Pocket. IS 698: Mobile HCI Presented by: Marie K Silverstrim. Where do you keep your phone when you’re with other people?.

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In Hand versus In Pocket

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  1. Observations on Etiquette for Phone Visibility when Socializing In Hand versus In Pocket IS 698: Mobile HCI Presented by: Marie K Silverstrim

  2. Where do you keep your phone when you’re with other people? Balancing “always available” with “quality time” presents interesting issues in social etiquette. How does one stay focused and present when interacting with friends & coworkers while remaining connected to online networks? How is this act currently being performed without offending either party? … And does it work?

  3. Setting • Frederick Coffee Company • Locally owned coffee shop with free Wi-Fi, friendly staff, live music on weekend • No problem with people staying for hours • Observations times: • Friday: 9-10AM • Sunday 4-5PM • Monday 12-1PM • Primarily persons aged 30’s+ during observation times • Particularly interested in multiple people interacting together and how phones fit into the interaction Café layout

  4. Sample Scenario • Friday morning, 4 women in late 20’s or 30’s • Began observation with business meeting in process • Paper and pencil notes being taken • Coffee only • No phones on table • Break – Switch from business to social • All 4 women pulled phones out of their handbags • Quick, independent interactions with phones • Social meeting continues • Ordered food, more coffee • Phones kept on table top, but not interacted with

  5. Pattern Observed:Serious Engagements • Focused on each other and shared interactions, phone interruptions unwelcome • Meetings, card games, live music audience • No to Minimal phone presence or usage • Only accessed for quick, meeting related consultations • Still interacting with group while using phone • Suspect phone tasks were meeting related such as checking calendars, adding reminders, quick notes

  6. Pattern Observed:Casual Engagements • Non structured hanging out, phone interruptions more acceptable • Coffee & chatting, meals • Phone presence varied by gender • Women: Almost always have phone on table top • Men: Sometimes on table, sometimes in pocket • Minimal usage, but high awareness • Kept in line of sight or where vibration easily noticed • Quick interactions: Brief glance, type, then ignore • Sharing purposes: “Here, look at this…”

  7. In Summary Observed phone use for adults in 30’s – 60’s: • During focused interactions, phone use perceived as an unwelcome interruption • Kept away to avoid temptation / rudeness • During casual interactions, phones awareness is highly desirable • Vibrating in a bag is not sufficient awareness • And during casual interactions, phone usage is acceptable, but kept brief and unobtrusive

  8. THANK YOU!

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