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Quantitative Material from 2 nd Lecture. Revenue Management Systems Services that are most amenable to revenue management systems (RMS), also called yield management , have one or more of the following characteristics:. Perishability. Segmented markets. Advance sales of the service.
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Revenue Management Systems • Services that are most amenable to revenue management systems (RMS), also called yield management, have one or more of the following characteristics: • Perishability. • Segmented markets. • Advance sales of the service. • High fixed costs relative to variable costs.
Contribution to profit and overhead ($) = (PB - VC)*DB+(PC -VC)*DC = ($140 - $20)*300 + ($80 - $20)*700 = $36,000 + $42,000 = $78,000 Hotel Management Effectiveness= (Actual prices for each room night)*(Actual number of room nights rented)/(Maximum legal price for each room night)*(Maximum number of room nights available in hotel): Hotel Management = ($140*300 rooms) + ($80*700 rooms) Effectiveness (%) ($180*350 rooms) + ($100*800 rooms) $42,000 + $56,000 = $98,000 = 68.5% $63,000 + $80,000 $143,000
Revenue Management Systems • Overbooking is accepting more reservations than capacity available, assuming that a certain percentage of customers will not show up or cancel prior to using the service.
A regional airline that operates a 50-seat jet prices the ticket for one popular business flight at $250. If the airline overbooks the reservations, overbooked passengers receive a $300 travel voucher. The airline is considering overbooking by up to 5 seats, and the demand for the flight always exceeds the number of reservations it might accept. The probabilities of the number of passengers who show up is given in the following table: A representative calculation for 51 reservations is [i]$250*(45*.08 + 46*.13 + 47*.18 + 48*.15 + 49*.25 + 50*.11) – $300*.1 = $10,717.50 The results below show that it is not profitable to overbook