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Advanced Auto attendant v3.0

Advanced Auto attendant v3.0. New Auto Attendant Features for 3.0. Allow different languages on different dialogs New Language support Transfer with Call Attached Data Transfer to VM New AA actions. Considerations for AAA Features. Licensing IVR Functions Call Center Call Attached Data

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Advanced Auto attendant v3.0

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  1. Advanced Auto attendant v3.0

  2. New Auto Attendant Features for 3.0 • Allow different languages on different dialogs • New Language support • Transfer with Call Attached Data • Transfer to VM • New AA actions

  3. Considerations for AAA Features • Licensing • IVR Functions • Call Center • Call Attached Data • External Text-to-Speech (TTS) • Fax on Demand

  4. Call Attached Data – Architecture HTTP ie TTS HTTP Request Retrieved data ODBC lookup/return Incoming call Call Attached Data

  5. Advanced Auto Attendant License Something to consider! – Simultaneous accesses License enabled

  6. New Actions • New Actions • Web Server Request • Assign to Variable • Fax on Demand

  7. Change Language

  8. Set Language and Script Action List now contains a Change Language option Choose from Language Packs which are available in the following languages: Chinese, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish and Ukrainian.

  9. Leave Voice Mail Send caller to VM

  10. Assigning to Variables Sample List

  11. Transfer with Call Attached Data

  12. Call Attached Data • MX generates an external customized script on an external Web Server • External script receives user input variables from the MX in the form of an HTTP GET or POST request • The script then takes that input and uses it to query the database and pull back information • The information is then passed back to the MX as call attached data which can then appear in a screen pop

  13. Fax on Demand

  14. Text-to-Speech • Server settings • Account • Language • Voice • URL

  15. Creating TTS .wav file from scripts

  16. Training Course • The AAA is quite a sophisticated product and so Zultys is developing a training course to help integrators with product deployment. • Courses are expected to start in August in Sunnyvale.

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