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Charting the IT Path: Unifying IT Strategic Planning with Central and Decentralized IT Goals

This session discusses the process of unifying IT strategic planning with central and decentralized IT goals. It reviews literature on IT strategic planning and highlights the importance of aligning future-oriented programs and services across the organization.

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Charting the IT Path: Unifying IT Strategic Planning with Central and Decentralized IT Goals

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  1. Charting the IT Path: Unifying IT Strategic Planning with Central and Decentralized IT Goals EDUCAUSE 2007 Annual Conference October 23-26, Seattle, WA

  2. Presenters • Joe Gargiulo, Executive Director, Administrative Computing, Budget and Information Technology Services (BITS) • Ellen Jackofsky, Associate Provost, the Provost Office • JoAnn Lan, Executive Director, Academic Computing, BITS • Randall Powell, Associate VP, BITS • Mary Queyrouze, Director, Systems & Information Support Services, Central University Libraries

  3. Literature Review IT strategic planning among EDUCAUSE Current Issues top tenlist since 2000 3 Information Technology Services

  4. Literature Review (cont.) Questions to ask: What process and models will be used? Will the process be internal or involve hired consultants? How will strategic planning inform decision-making (cabinet/executive level vs. operational/tactical levels)? 4

  5. Literature Review (cont.) Questions to ask: What approaches will be used to articulate service or success (benchmarks, metrics, service-level agreements)? How will it be maintained in the organization? How to align future-oriented programs and services across the entire organization? 5

  6. Literature Review (cont.) • http://www.it.northwestern.edu/SR04/report.pdf • http://cio.osu.edu/planit/ • http://www.utexas.edu/its/about/strategic/(executive summary) • http://www.itap.purdue.edu/strategic_plan/peers.cfm(benchmarking) • http://it.emory.edu/MEDIA/ITDARFY03_04.pdf • http://oit.nd.edu/projects/documents/strategy.pdf(target completion dates) • http://its.vanderbilt.edu/about/ (performance plan)

  7. IT @ SMU 7

  8. Some History 1983 -- LAN and Computer Planning and Policy Council 1992 -- Allocation of IT resources and policies for access to networks 8

  9. Some History (cont.) 2002 -- Specific goals of IT application to educational mission Teaching; scholarly research; creative expression; and library system and the administrative offices To implement these goals, costs were divided into four areas: Instructional technology; desktops and shared hardware and software; network infrastructure; and technical staff 9

  10. Principles A unified IT strategic plan for the university Plan to be produced in a restricted timeframe Participative process 10

  11. Processes Advisory committee appointed IT Task Force to develop draft plan Included representatives from 7 schools, central IT, campus libraries Reviewed IT plans other universities Reviewed SMU strategic plan mission and goals 11

  12. Processes (cont.) Determined 9 goals - key priorities for SMU Sought faculty & staff input – schools/departments faculty senate IT committee advisory committee sub-committees Added individual school/dept. IT implementation plans under goals 12

  13. Processes (cont.) Draft goals approved by advisory committee Small group reviewed, consolidated goals & created common objectives based on individual implementation plans New draft sent to Task Force members for review & feedback 13

  14. Next Steps Approval process Implementation plan Assessment plan 14

  15. Panel Discussions What were the major lessons you have learned in the process? What new insights have you gained through the process, esp. related to the issue of balancing centralized and de-centralized IT support? What recommendations would you make to others who are in a similar process? 15

  16. Website http://smu.edu/ucit/UCITMain/index.htm 16

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