Supply Web the new frontier

1. Supply Web the new frontier The DMN Process • (Defective Material Notification) • The Web based replacement for the MRR process. Sign on to Application – Via internet browser : http://supplier.alpsautomotive.biz/supplyWeb/account/login

2. Supplier Side Containment

3. Supply Web the new frontierHow to Respond to a DMN - Supplier Notification of a Nonconformance: • E-Mail Alerts - Supplier User ID (Supplier) Password Language Login

4. Supply Web the new frontierHow to Respond to a DMN - Supplier Notification of a Nonconformance: • EMC Alerts - Supplier Click on the Pencil of DMN you wish to open Click on Defective Materials to expand drop down Click on Continue Status Box: • Colors show action is required • Check Shows Action was completed Click on View DMNs Explanation of colors and checks Details: • Pencil – Action is necessary • Glasses – Can be viewed only – Waiting ALPS acceptance of previous response

5. Supply Web the new frontierHow to Respond to a DMN - Supplier Go to Action Information Tab – To review attachments/pictures describing the Nonconformance found. Review information Tab By Tab – Problem Description Review information Tab By Tab – Header Information Review information Tab By Tab – Disposition Go to Supplier Information Tab and complete Review information Tab By Tab Select – Action Information Click on Attachment you wish to open and review information Once the DMN response is started it must be completed and the updated before the supplier leaves the system or the DMN response information will be lost and need to be re-entered. Name of Contact Person responsible for resolution of this DMN. Authorization to begin immediate containment of suspect material. (i.e. Sorting on line, Sorting or Rework off line to immediately support current production, Etc. Click the Save button to update the DNM with this Authorization. (This needs to be completed within the 2 hour window for initial response.) Once the DMN response is started it must be completed and the updated before the supplier leaves the system or the DMN response information will be lost and need to be re-entered. Contact number of person responsible for resolution of this DMN. Today’s date – Or the date that the contact person authorizes containment of suspect material

6. Supply Web the new frontierHow to Respond to a DMN - Supplier Review Information to ensure accuracy and completeness Attachments: • Details of containment actions should be attached for SQE review. • Immediate containment of current production • Containment process for existing inventories (100% sort, sort by AQL, return and replace, etc.) • Containment for material is transit (time of arrival, containment process) • Containment for supplier inventory • Method of identification and receiving date for CERTIFIED MATERIAL Detail the Containment Action: • Protect the Production Line • Contain Inventory (By Lot – By P/N – complete inventory) • Contain Material in Transit (if necessary) • Contain Material in supplier’s facility (if necessary) Confirm the file / picture name is attached Is Containment Required: • YES – DMN must be returned (Updated) by the date due. • NO – No Action is required Select Supplier Information Is Corrective Action Required: • YES – DMN must be returned (Updated) by the date due. • NO – No Action is required Select Action Information Date Containment Action begins: Delete: • Check box of file to delete • Click Delete File Click to attach files or pictures Once the DMN response is started it must be completed and the updated before the supplier leaves the system or the DMN response information will be lost and need to be re-entered. Click UPDATE when ready to submit response

7. SQE Containment Response

8. Supply Web the new frontierHow to Respond to a DMN - SQE Supplier Authorization: • Internal ALCOM / Assembly Line control Notification of an Update: • E-Mail Alert Go to Manage DMNs - wait for notification of Containment action from Supplier Go to Supplier Information Wait for notification of supplier update to containment requirements Click on Pencil to open Confirm Authorization User ID (SQE) It will be the SQE’s responsibility to review an initial DMN to confirm whether the Suplier has responded within the 2 hour requirement for authorization to begin internal containment. Password Language Login

9. Supply Web the new frontierHow to Respond to a DMN - SQE If there is additional pictures, files or other information it can be attached now. Once the DMN response is started it must be completed and the updated before the SQE leaves the system or the information will be lost and need to be re-entered. Add comments or reasons that identify concerns, improvements needed, or reason for Rejection Go to - Action Information Accept or Reject Review Containment Actions Remove the check from the box When all actions are complete Update Click on Pencil Review any attachments indicated in the action line Once the DMN response is started it must be completed and the updated before the SQE leaves the system or the information from the DMN response will be lost and need to be re-entered.

10. Supplier Corrective Action

11. Supply Web the new frontierHow to Respond to a DMN - Supplier Notification of an Update: • E-Mail Alert User ID (Supplier) Password Language Login

12. Supply Web the new frontierHow to Respond to a DMN - Supplier Review Information to ensure accuracy and completeness Is Corrective Action Required: • YES – DMN must be returned (Updated) by the date due. • NO – No Action is required Confirm the file / picture name is attached Detail the Corrective Action: • Process - Manufacturing Improvements • Improvements to Escape Control Attachments: • Details of the Corrective action and Root Cause should be attached for SQE review. Define the Root Cause for the failure: • Process – What failed • Manufacturing • System • Escape – What failed • Quality • System Date of Corrective Action: Date for the first shipment of corrected material: Once the DMN response is started it must be completed and the updated before the supplier leaves the system or the DMN response information will be lost and need to be re-entered. Click to attach files or pictures Delete: • Check box of file to delete • Click Delete File Click UPDATE when ready to submit response

13. SQE Corrective Action and Closure

14. Supply Web the new frontierHow to Close to a DMN - SQE Notification of a Nonconformance: • E-Mail Alerts - Internal Notification of a Nonconformance: • EMC Alerts - Internal User ID (SQE) Password Language Login

15. Supply Web the new frontierHow to Close a DMN - SQE • Once a DMN is closed and appears in this file Accounting will receive notification that there is a charge back that needs to be taken. • The attached information in this document will be the documentation needed for that charge back. • Initial DMN – Notification of Administrative charge back • Cost / Recovery DMN – Notification and documentation to support: • Sorting – Rework • Line down • Returned material If there is additional pictures, files or other information it can be attached now. Confirm Update Once the DMN response is started it must be completed and the updated before the SQE leaves the system or the information will be lost and need to be re-entered. Review Corrective Actions Click on Closed DMN’s Add comments or reasons that identify concerns, improvements needed, or reason for Rejection Accept or Reject Review Root Cause When all actions are complete Update Click on Pencil Review any attachments indicated in the action line Once the DMN response is started it must be completed and the updated before the SQE leaves the system or the information from the DMN response will be lost and need to be re-entered. Closed DMN’s will no longer show this Open DMN Tab All Closed DMN’s will appear in this Tab