1 / 6

Telecoms Ombudsman Update

Telecoms Ombudsman Update. Rosalind Stevens-Strohmann. Background. Oftel statement of July 2001 challenged industry to establish a voluntary Ombudsman scheme Basis - RVTD, USD, White Paper Implementation working group (IWG) established to take work forwards. Progress I.

claral
Download Presentation

Telecoms Ombudsman Update

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Telecoms Ombudsman Update Rosalind Stevens-Strohmann

  2. Background • Oftel statement of July 2001 challenged industry to establish a voluntary Ombudsman scheme • Basis - RVTD, USD, White Paper • Implementation working group (IWG) established to take work forwards

  3. Progress I • Ombudsman company set up • Logica report on costs, etc completed • Treasury approval for Oftel to underwrite start-up loan received • Draft Articles of Association completed

  4. Progress II • Adverts for Council and Chair published • Advert for Ombudsman today • IWG will appoint Council • Council will appoint Ombudsman • NB - Oftel not involved in appointments

  5. Progress III • IWG is producing a paper for the industry summarising the Logica report • Industry info meeting in February: • update on progress • discuss findings and recommendations of Logica report • IWG to start work with Oftel, ICSTIS, etc to establish operational MOUs

  6. Summary • Excellent progress so far • Summer 2002 target still possible • Number of companies have expressed intent to join • Companies will be asked to provide firm commitment March/ April • Number of issues to still resolve…

More Related