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Knowledge Management

Knowledge Management. For business continuity and market competition. Our vision Our concept Our approach Our references. Of Knowledge Management. Understanding Knowledge… Knowledge as maturity?. Unless we change our behavior, global warming may be at the origin of unseen catastrophes.

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Knowledge Management

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  1. Knowledge Management For business continuity and market competition

  2. Our vision Our concept Our approach Our references Of Knowledge Management

  3. Understanding Knowledge…Knowledge as maturity? Unless we change our behavior, global warming may be at the origin of unseen catastrophes The difference of 0.3°C cannot be explained statistically and may point to climate change During the Summer, the average temperature for Brussels is 18.1°C. Over the past decade, the average was18.4°C 18.1 – 18.4

  4. 80-85% 15-20% Understanding Knowledge…Knowledge as objects? Tacit Knowledge Explicit Knowledge

  5. Understanding KM… Knowledge as flow?

  6. Understanding KM…Many definitions “KM is the process through which organizations generate value from their Intellectual and Knowledge-based assets” “KM is the discipline that brings rigor to managing the Intellectual assets of an organization in order to achieve superior performance”

  7. Understanding KM…The SECI Model Tacit Explicit Socialization Team work Coaching Mentoring Externalization Capture Diffusion Tacit Learning Understanding Communication Internalization Explicit Organization Classification Combination The Knowledge-Creating Company, Nonaka and Takeuchi, 1995

  8. Why do you need KM ? • Lots of information, produced and received  very hard to manage • Workers are leaving the company, organisation  how to assure business continuity I.R.I.S. proposes a pragmatic approach

  9. Our concept • What ? • Processes • Resources • Culture • Why ? • Business continuity • Efficiency • Quality • Long term • How ? • Knowledge sharing • Collaboration • Innovation • Expertise location • Organizational learning • Security

  10. Our concept Information Structured and unstructured data, External and internal data, Classification Organisation Knowledge Center, Knowledge Workers ICT Tools Federated search, TechnologicalWatch, SDI, ECM, Collaboration, Social Media, Wiki, Thematical files, Expert locator, …

  11. Our approach I.R.I.S. proposes a pragmatic approach Evaluation of opportunities KM Programme Architecture Framework Project 1 Preliminary analysis Project 2 Project 3

  12. Our Approach • Opportunity Evaluation • Evaluate if KM would benefit the business (contribute to the objectives) and should receive closer examination • Preliminary Analysis • Analyze the current situation, understand priorities and constraints, determine the relevance & cost-effectivenessof KM for the organization • Architecture • Model the proposed system, select (software) technologies, verify feasibility, determine standards, document use cases, identify and document projects • Programme Management • Design, build, and implement KM solutions, manage budget, ensure ongoing consistency with/between projects, KM Support Office

  13. Our approach Leavitt’s Diamond and KM (P)eople • Personal motivation • Recognition programme • Change readiness • Discipline • Incentives Always linked to (B)usiness outcomes! (P)rocesses (T)echnology • Business/Core processes • Capture best practices • Embed ECM/KM in processes • ECM Platform • Performance • Other IT requirements: maintainability, portability, reliability, scalability • Capturing • Publishing (O)rganization • Centralized/Distributed • ECM/KMSupport Office • Principles & Policies

  14. CarMeuse Timeline

  15. Selected References • AXA Belgium • Business case, project prioritization, and suggested programme setup for KM initiatives in support of Retail Insurance operations • CTA (Centre for Agricultural & Rural Cooperation, NL) • Design, and implementation of a SharePoint intranet to manage procedures, project deliverables, policy documents, contacts, and other knowledge sources, use of collaborative workspaces, portal for external (partner) access • KNPC (Kuwait National Petroleum Corporation) • Business case, deployment strategy, and programmeset-up for the implementation of an ECM/KM infrastructure in support of KNPC Operations, especially Safety, Health, and Insurance • Luxembourg Parliament • Study, design, and implementation of a KM portal, in support of the parliament’s work sessions, on an IBM Websphere& Lotus Domino infrastructure

  16. Visit us onwww.iriscorporate.com/irislink2011 All PPTs and Brochures are available online Thank You!

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