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SEIU Healthcare PA Model for Labor-Management Quality Partnership Process

SEIU Healthcare PA Model for Labor-Management Quality Partnership Process. Making Quality Care Partnership Succeed 2011 Quality Care Summit. Foundational Principles Structures (of meetings/committees) Problem Solving Process Training and Support. 4 Pieces of the Model.

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SEIU Healthcare PA Model for Labor-Management Quality Partnership Process

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  1. SEIU Healthcare PAModel for Labor-Management Quality Partnership Process Making Quality Care Partnership Succeed 2011 Quality Care Summit

  2. Foundational Principles Structures (of meetings/committees) Problem Solving Process Training and Support 4 Pieces of the Model

  3. 1. Foundational Principles • Front-line Nurses are experts • Focus on changes at the point of care and patient experience • Evidenced Based approach • Working together we can achieve better results on improving patient care than not. • Engaging employees on quality improvement benefits union and management

  4. Foundational Principles Informal Commitment between Union and Management Contractual Agreement with Goals and Process Strategic Formal Partnership

  5. 2. Structures Formal Structure on Quality Improvement Process Labor-ManagementCommittee Ad-hoc Committee

  6. 2. Structures Work Area Committee(s) Facility Based Committee Interdisciplinary Project team formed from broader committee Nursing or Multi-disciplinary

  7. Agreed upon structure for meetings Should include work at the unit level Agreed upon Purpose Decision Makers Participation 2. Structures

  8. 3. Problem Solving Process Data driven and experimental Have an agreed upon model Not overly complicated Engage and build consensus

  9. Problem Solving Process: Examples LEAN (Toyota) Methodology PDCA Six Step Process

  10. Problem Solving Process

  11. 6-STEP PROBLEM SOLVING Define Problem Clear Quantifiable Goal Track Outcomes and Measure Results Gather and Evaluate Information 1 Identify & Select Problem 6 Monitor & Evaluate Solution 2 Analyze Problem Problem Solving Process 5 Implement Solution 3 Generate Potential Solutions Brainstorm Ideas for Solving Problem Obtain Commitments for Implementation Plan 4 Select & Plan Solution Reach Consensus on a Solution and Implementation Plan (c) Workplace Systems, Inc. 1996

  12. 4. Training and Support Technical Skill Data collection, Problem Analysis Measurement and Goal Setting Process Skills Communication, Leadership, Team Work, Conflict Res. On-Going Support Help and Coaching Sharing Successes

  13. Best Practices/Tips Get started and adjust course as needed Start small and use results to make the case for more resources Find other “allies”/champions Stay persistent and positive

  14. How can you start to put the puzzle together at your facility?

  15. Worksheet What are areas of strength and weakness at our facility based on 4 elements of the model? What are key skill training priorities? What areas would we like to focus on? What are simple next steps we could take?

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