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C24 Dealer Portal Application

C24 Dealer Portal Application. Rev 100. Administration Application. Support Tool to configure, control , and support your customer’s systems https://admin.c24manager.com/admin/. Admin Users-Access Roles. Custom roles (CSR) with different mixes of permissions can be assigned to Admin Users.

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C24 Dealer Portal Application

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  1. C24 Dealer Portal Application Rev 100

  2. Administration Application • Support Tool to configure, control , and support your customer’s systems • https://admin.c24manager.com/admin/

  3. Admin Users-Access Roles Custom roles (CSR) with different mixes of permissions can be assigned to Admin Users

  4. Permissions

  5. Permissions

  6. Permissions

  7. Installers Accounts • Installer accounts can be created at the Dealer level • e.g. A site that is activated by Installer 1 will be in Dealer A’s account automatically • Only Dealer A can access the sites activated by Installer 1, 2 or 3

  8. Tabbed Interface Tab interface allows searching of End Users and/or their site

  9. Administration Under the ‘Admin’ tab, you have the ability to Search or Add Dealer Portal administration users Select the ‘Installers’ sub menu tab to Search or Add Installer administrators (for installation and activation of sites)

  10. Administration

  11. Administration • Account Status • Allows you to lock out or inactivate an Admin/Installer user • Access Role • Defines the permission level of the Admin/Installer user • History • Review all logged history of the Admin/Installer user • Change Username • Change login username of the Admin/Installer user • Reset Password • Sends email to the Admin/Installer user with link to reset their password

  12. Find User or Site Using the Dashboard, find a site or user

  13. Dashboard Selecting the ‘Username’ will take you to ‘Users’ tab information Selecting the ‘Site ID’ will take you to ‘Sites’ tab Information Selecting the ‘View’ button will take you to ‘Dashboard’ overview

  14. Site Dashboard Dashboard gives Full overview of user/site information

  15. Dashboard Action Buttons • Reset Password • Use it when the end user forgot the password • Sync Now • Force the HUB to communicate with the server immediately • Reboot Gateway • Reboot the HUB device • Run Diagnostics • Run the diagnostics tool and check the system health (refer to ‘Diagnostics’ section further down) • Open Portal as Site Owner • Login to the customer’s web portal as an admin

  16. User Information

  17. User Action Buttons • Account Status • Allows you to lock out or inactivate a User • History • Review all logged history of user • Change Username • Change login username • Reset Password • Sends email to User with link to reset their password • Accessible Sites • Indicates the Sites the user has access to. Selecting the site will bring up the Site Information page.

  18. Site Information DNIS and Account Code Panel Version Site Options Service Packages

  19. Site Information • DNIS and Account Code • Search fields; recommend using DNIS/Account Code to aid in site searching through the ‘Dashboard’ • Panel Version • Indicates panel and module type and versions • Service Packages • Configures the account Billing Package used and the firmware Upgrade Group

  20. Site Information • Site Options • Run the diagnostics tool (refer to ‘Diagnostics’ section further down) • Open Portal as Site Owner • Allows you to login to End User portal and see their information (except recorded or live video) • Set Owner • Change owner of the site • Note: Site Owner is the only one who can create/edit Alerts or add additional Users

  21. Site Status

  22. Site Status Options • Active • A site is in active running status • Install • A site is in install mode, installer can login to this site using an installer impersonate user login • Suspended • Blocks logins to the site/account. The HUB periodically checks to see if the status has been reactivated. When you change the status back to Active, the HUB will become active automatically • Terminated • A site/account has been terminated. The HUB does not check its status unless it is rebooted.

  23. Diagnostics

  24. Diagnostics • Running Diagnostics will automatically scan all technologies and indicate any concerns/errors

  25. Diagnostics • ‘Wi-Fi ‘will indicate all wireless networks within range of the HUB • Note it may recommend the HUB be changed to a different channel

  26. Diagnostics • ‘IP Devices’ will indicate the signal strength of cameras and touchscreens

  27. Diagnostics • ‘Z-Wave’ will display the Mesh Network topology • ‘Relearn Mesh’ will reset the entire network and recreate a new ‘Mesh’ • ‘Rescan Z-Wave’ will check status of all connected devices

  28. Thank You

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