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CN1260 Client Operating System

CN1260 Client Operating System. Kemtis Kunanuraksapong MSIS with Distinction MCT, MCITP, MCTS , MCDST, MCP, A+. Agenda. Chapter 8 : Troubleshooting Printer Problems Quiz Exercise. Shared Printers.

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CN1260 Client Operating System

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  1. CN1260 Client Operating System Kemtis Kunanuraksapong MSIS with Distinction MCT, MCITP, MCTS, MCDST, MCP, A+

  2. Agenda • Chapter 8: Troubleshooting Printer Problems • Quiz • Exercise

  3. Shared Printers • One of the basic network services is network printing where multiple users can share the same printer (shared printer) • Two types of printers • A local printer • A network printer • Shared local printers through workstation • Printers that are connected directly to the network with built-in network cards or expandable jet-direct cards

  4. Print Device and Printers • Print device • The physical print device • Logical printer (printer) • Provide a software interface to the print device • Print driver • Acts as a translator for Windows and the programs running on Windows

  5. Print Job • When you print a document, Windows will convert the document into a printer language • Common languages are • Hewlett Packard’s Printer Control Language (PCL) • Adobe’s PostScript • The print job is then sent to the local spooler or local print device • The print job is temporarily saved to the local hard drive’s spool file or print server’s spooler • Print job will be send to the printer, when it is available • Enhanced Metafile (EMF) • The device-independent spool file format

  6. Installing Printers • To install printer • Add Printer Wizard • Add a printer button in the Printers and Devices • The right permission is required • See Figure 8-1 on Page 159 • A specific port is required. (LPT1, TCP/IP, or etc.) • See Figure 8-2 on Page 159

  7. Installing Local Printer • If the printer is not recognized automatically, you have to install the driver • See Figure 8-3 on Page 160 • You also can share the printer locally • See Figure 8-4 on Page 160

  8. Finding a Network Printer • You can add by • Find it in the directory • Specify the name • Specify the IP address • See Figure 8-5 on Page 161

  9. Adding Print Driver • When printer are shared, additional driver may required for different OS • See Figure 8-6 on Page 162

  10. Printer Properties • With most printers, you have a wide range of options • Right-clicking the printer in the Devices and Printers folder -> Printer Properties and Printer Preferences • See Figure 8-7 on Page 163

  11. Printer Permissions • Printer permissions • Print • Allows users to send documents to the printer • Manage Printers • Allows users to modify printer settings and configuration, including the ACL itself • Manage Documents • Provides the ability to cancel, pause, resume, or restart a print job • By default, Everyone group is assigned • If you need to restrict who can print to the printer • Remove the Everyone group • Add another group or user • Assign the Allow Print permission to the user or group

  12. Managing Print Jobs • Print spooler • An executable file that manages the printing process • Retrieving the location of the correct print driver • Loading the driver • Creating the individual print jobs • Scheduling the print jobs for printing

  13. Managing the Print Queue • Spool folder • C:\Windows\\System32\Spool\Printers • See Figure 8-10 on Page 166 • If you have a print server • Make sure the drive housing the spool folder has sufficient free disk space

  14. Printer Priorities • You can use multiple logical printers that point to a single physical printer • You can then schedule some of these logical printers to only print at night • In addition, you can assign priorities to your printers • See Figure 8-11 on Page 167

  15. Internet Printing Protocol (IPP) • Provides a standard network protocol for remote printing as well as for managing print jobs, media size, resolution, and so forth over a TCP/IP network • It uses the standard TCP port 80 and 443

  16. Troubleshooting Network Printing • Determine the scope of the problem • Check to make sure there are no firewalls block rules • SMB uses port 139 and 445 • IPP uses port 80 and port 443

  17. Printing Auditing • Enable object auditing • You need to specify which printer events you want to audit • To look at spooler and printer activity • Logs shown in the Event Viewer that pertain to the printer and spooler activity • By default, the System logs will show printer creation, deletion, and modification

  18. Assignment • Submit these before class over on Thursday • Fill in the blank • Multiple Choice • True / False • Submit these before class start on Monday • Lab 8 • Case Scenario 8-1

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