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2 for the Price of 1 Combining Access Services and Reference Desks

2 for the Price of 1 Combining Access Services and Reference Desks. Diane Hunter, Head of Teaching and Learning Services, University of Missouri - Kansas City Mary E. Anderson, Head of Circulation Services, University of Missouri - Kansas City Brick & Click: An Academic Library Symposium

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2 for the Price of 1 Combining Access Services and Reference Desks

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  1. 2 for the Price of 1 Combining Access Services and Reference Desks Diane Hunter, Head of Teaching and Learning Services, University of Missouri - Kansas City Mary E. Anderson, Head of Circulation Services, University of Missouri - Kansas City Brick & Click: An Academic Library Symposium November 4, 2011

  2. More Students in the Library

  3. Separate Services – Separate Desks

  4. Effective Use of Staff ?

  5. One Desk

  6. Circulation Staff on Back-up

  7. Phone Calls

  8. Phone Questions • Phone questions answered at reference desk: • 7 month period (Apr-Oct 2010) • 970 phone calls • Phone questions answered at reference desk: • 7 month period (Apr-Oct 2011) • 264 phone calls(88% reference questions) • Phone questions answered at circulation: • 7 month period (Apr-Oct 2011) • 507 phone calls(43.4% reference questions)

  9. One Desk

  10. In Transition

  11. One Desk

  12. Circulation Staff on Alert

  13. One Desk

  14. One Desk

  15. Questions? • Diane Hunter • Head of Teaching and Learning Services,University of Missouri - Kansas City • hunterdi@umkc.edu • 816-235-1537 • Mary E. Anderson • Head of Circulation Services, University of Missouri - Kansas City • andersonme@umkc.edu • 816-235-1678

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