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Partnership in action Workplace Futures 2013

Partnership in action Workplace Futures 2013. Introduction. Presenter Keith Glennister Operations Director ISS Facility Services Integrated Solutions Apologies - Peter Baynham. Client. The Client is a leading financial services company

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Partnership in action Workplace Futures 2013

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  1. Partnership in action Workplace Futures 2013

  2. Introduction Presenter Keith Glennister Operations Director ISS Facility Services Integrated Solutions Apologies - Peter Baynham

  3. Client • The Client is a leading financial services company • Their history dates back to their founding in 1812, celebrating 200 years • 200 million customer accounts in more than 100 countries • Change is THE constant

  4. Client’s property management division • Part of the Global Operations & Technology Organisation • Responsible for real estate management, facilities management, project management and administration for all properties supporting all businesses worldwide • Global presence • Over 81 million square feet of real estate • 12,700 properties in more than 100 countries

  5. Client’s drivers • Alignment of real estate management to core business • Value driven initiatives – Pride in the workplace • Strategic business focused solutions via outsourcing • Innovation and best practice • People focus – talent management, succession and recognition • Environmental management and CSR

  6. Client in EMEA • 27 countries • 3 Sub-Regions UK&I, CEE & ME, WE & Africa • Sites under contract : 760 • ISS full time on site employees: 1,200 • Facility services delivery budget: > USD $60m • UK & Ireland Presence with 12,000 customers • 30 locations: 3.4 million square feet • 5 regional centres: London, Derby, Edinburgh, Belfast & Dublin • Years under contract: 5 + 2 • Relationship since 2003 (Cleaning contract UK) • Relationship NOW

  7. Outsourced integration ISS self-delivers: • Facilities Management • Mechanical & Electrical, Technical Services • Data Centre Facility management • Energy Management • Cleaning, Waste Removal, and Pest Control Services • Health & Safety (CRS) • Project Management • Moves & Churn • Tenant Management Services • Environmental, Health & Safety • Fire Protection, Emergency Response and Disaster Management • Helpdesk - Request Management • Consumables Supply, and 3rd Party Vendor Management

  8. Working at working together • A good marriage takes time • Today: ISS sits as part of the Client’s UK senior management team • Never about the contract • Transparency and trust has allowed innovation and efficiency: ISS drafts project briefs • Keep working at it (Transformation) • APAC

  9. Innovation, but never for its own sake! • Value: Cleaning Excellence • Improvement: Integrated Critical Engineering • Risk: Riskenomics • Quality: Operational Process Framework

  10. People are at the heart of what we do • End users – we have to understand their day to day realities • Clients – put ourselves in their shoes • Employees – The Power of the Human Touch • Relationship • Engagement • Reward • Innovation

  11. Thank you

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