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Service Procurement and Provision: Introduction Topics

This module provides an overview of service procurement and provision in facilities management, including risk management and performance measurement. It covers key services such as interior design, landscaping, and property upkeep.

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Service Procurement and Provision: Introduction Topics

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  1. D31SQ Service Procurement and Provision Introduction

  2. Topics • Module philosophy • Overview of the module • Units • Assessment • Schedule • Module readers • Case studies • Further studies

  3. Module philosophy • Position

  4. Module philosophy • Position

  5. Module philosophy • This module looks at the key services that make up a modern facilities management operation ranging from interior design, landscaping and courtesy services to the more traditional property related services concerned with the upkeep of facilities. RBS Gogarburn Global Headquarters Photo courtesy of Caithness Business Index

  6. Module philosophy • The module provides • a theoretical basis for service procurement, • the selection of service providers, and • risk management models. Photo courtesy of University of Virginia

  7. Module philosophy • It considers the organisational, human and cultural impact of facilities and ways in which improved services can affect facility performance. Greenway Self Park, Chicago. Photo courtesy of ecofriend.org

  8. Module philosophy • Within the module, ongoing performance measurement systems are also described which enable the effective management of service contracts. Photo courtesy of Charles J. Levin, P.A.

  9. Module philosophy • Definitions • Facilities • Facilities management • Procurement • Service provider

  10. Module philosophy • Definitions • Facilities

  11. Module philosophy • Definitions • Facilities Management (FM) • Atkin & Brooks: Integrated process to support and improve the effectiveness of the primary activities of an organisation by the management and delivery of agreed support services for the appropriate environment needed to achieve its changing objectives. • GlobalFM: What Is FM?

  12. Module philosophy • Definitions • Facilities Management Total FM Image courtesy of A & A Cleaning Service Ltd

  13. Module philosophy • Definitions • Procurement • The process of inviting, selecting, awarding and paying for goods or services supplied to an organisation. Procurement Process Image courtesy of OGC

  14. Module philosophy • Definitions • Service provider • An organisation that provides the client with estate-related and facility services within the terms of the facilities management agreement. Images courtesy of Garth Stewart

  15. Module philosophy • Intention

  16. Module philosophy • Methodology

  17. Overview of the module • Aims

  18. Overview of the module • Outcomes

  19. Units

  20. Units • Structure of each Unit • Overview • Keywords • Core text • In-text questions • Required reading • Suggestions • Study tasks

  21. Assessment • One assignment (100%) • Title • Developing a sourcing strategy • Requirements • Based on an organisation with which you are familiar, develop a sourcing strategy for a particular service or bundle of services. • Four questions • No more than 10,000 words in total • Submission date: Friday 12th December 2010

  22. Assessment • Assignment marking criteria • A+ (>80%) – exceptional answer, not only showing knowledge given in notes, but also indicating additional reading AND a clear understanding of how theoretical knowledge can be applied. • A (>70%) – exceptional answer, not only showing knowledge given in notes, but also indicating additional reading OR a clear understanding of how theoretical knowledge can be applied. • B (>60%) – similar to above in having good book/theoretical knowledge but limited understanding of application and maybe lacking ‘passion’ for the topic. • C (>50%) – Limited to book/notes understanding • D (>40%) – week book/notes understanding, with many gaps but no significant misunderstanding • F (< 40%) – answers that are flawed and do not demonstrate a basic understanding

  23. Module Schedule

  24. Module readers • Books • Wiley-Blackwell • “Facilities Management” • “Building Procurement” • CIOB • “Facilities Management”

  25. Module readers • Periodicals • Facilities • Facilities Management Journal • Federal Facilities Environmental Journal • FM World • Premises & Facilities Management Magazine • Journal of Facilities Management • Facilities Management UK • Facility Management Journal • Today’s Facility Manager

  26. Case studies • OGC • Property and Facilities Management Services • Pre-Qualification Questionnaire for tender evaluation • Buying Solutions • Property & Facilities Management Services • Anglia Ruskin University • Procurement Online • London Borough of Croydon • Facilities Management Contract

  27. Further studies • Questions • Framework of module study • Knowledge structure • Quantitative analysis

  28. Further studies • References • OGC Procurement • RIBA Plan of Work • CIOB FM Contract • CIBSE Guide M - Maintenance engineering and management • BSRIA • FM Specifications 8/2003 – Procurement • Building Applications Guide BG 5/2008 - LCC • Others • Business studies BIFM, FMA, EuroFM, • Facilities Management: Current Perspective and Future Trends

  29. Further studies • Tools • ANP • LCC

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