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Taxi privileges in The Netherlands

Taxi privileges in The Netherlands. Hubert Andela General Secretary Dutch Taxi Association (KNV Taxi) Moscow, June 4, 2004. Taxi privileges, The Netherlands. Deregulation 2000 – 2004 Bus- and tram lanes Taxistands Rewarding of voluntary quality standard.

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Taxi privileges in The Netherlands

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  1. Taxi privileges in The Netherlands Hubert Andela General Secretary Dutch Taxi Association (KNV Taxi) Moscow, June 4, 2004

  2. Taxi privileges, The Netherlands • Deregulation 2000 – 2004 • Bus- and tram lanes • Taxistands • Rewarding of voluntary quality standard

  3. Deregulation in The Netherlands • Start 2000 - Evaluation 2004: prices public taxi’s + 25%  lower quality in 4 biggest cities • Re-regulation needed: national: - professional skills exams (2003) - drivers exams (juli 2004) - voluntary quality system (ISO+)(2004)  local: e.g. Amsterdam and Rotterdam

  4. Bus- and tram lanes in Amsterdam Driver’s exam for permit tram- and bus lanes - streetknowledge- how to handle aggresion of passengers- knowlegde of dutch language (indirect) Some stands only reachable via tram- or buslane (Is in fact re-legislation, since Amsterdam has large numbers of ‘newcomers’, with bad street knowledge and bad dutch)

  5. Taxistands • - - - - (first-in-first-out) / / / / (fish bone) • Sometimes hard to realise because- is habit of drivers & consumer to take first one- space old-city-streets limits changes taxistands- changes taxistands costly • Preferred position if quality mark on taxi(plan Rotterdam)

  6. Rotterdam: safety and taxistand + • many newcomers with little street knowledge and bad dutch and english • ‘repair stimulation’ instead of repair legislation • Voluntary violence-protocol (signed by company + police + municipality): a. direct line to emergancy-callcentre b. assistance police highest priority • Taxistand += Best stands only for taxi’s with quality mark

  7. Voluntary Quality Standard (1) • Taxi Association (KNV Taxi) introduced Taxi Quality Standard (Taxi-keurmerk)

  8. Voluntary quality standard (2) Quality standard = ISO system + demands on consumer service, administrative system, and Human Resource management. • Introduced april, now 11 compagnies certified, 10 in the process • Hopefully used by  Tendering authorities Local authorities  Consumer

  9. Rewarding of quality mark Rotterdam first with plans for stimulation by giving privileges to certified taxi’s • Best spots in town • Better signs “Taxi” on these spots • Quality mark in illumination

  10. Conclusions Taxi privileges in The Netherlands • Privileges sometimes new way of regulation • (In future) privileges only for certified taxi’s • Pro active role of Taxi Association usefull (e.g. introduction Quality system, negotiations with municipality about privileges, etc.)

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