1 / 10

Enhancing Procurement Organizations Through Effective Communication in Systems Development

Understand the role of procurement organizations in systems development and address challenges in communication and integration. Research program aims to identify procurement problems, present a model for improvement, and conduct future workshops. Results include insightful problem inventory, vision for seamless implementation, and strategies for better communication and user involvement.

coleterry
Download Presentation

Enhancing Procurement Organizations Through Effective Communication in Systems Development

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Communicating the Future Business:A Procurement Organizations Understanding of their Role in Systems Development Henrik Artman Computer Science and Communication KTH, Royal Institute of Technology Fredrik Anderson The Swedish Enforcement Authority

  2. The Problem Dissonance • The problem; • Suppliers are not in charge of organizational change • Most changes are specific • Certification might be superfluous • The dissonance; • Suppliers are meant, by tradition, to have the UCD-competence • Suppliers often have problem in integrating UCD in general processes • Swedish authorities are required to delineate between procuring and development organizations

  3. Our Research Program • To study actual procurement and UCD • To present a model for activating procurer organizations in systems development • Our research in this study: • Make an inventory of perceived problems in procurement • Make a vision of future procurements • To make a plan for communicating a forthcoming procurement

  4. Method • Future workshop: • a) Problem inventory • b) Vision/ideal scenario of how these problems are to be dealt with • c) Plan for getting there • Aim: • preparing the group to concretely handle and plan for a future procurement based on known problems and a vision of a seamless implementation • 10 people in management position • 3 sessions X 4 hours • Secret envelopes introduced

  5. Results: Problem Inventory • Mind ghosts – historical experiences, informal power structure • Strategy - higher management, beyond control • Business process – who knows the best • Project – follow up, roles, responsibility • Use-situation – concrete problems for the user • Analysis • Roles and communication: more distinct • Business: new models will be hard-won • Responsibility: not rely on IT-competence • Communicate their intentions more distinctly!

  6. Results: Vision • Instrumental: Goals • Cohesiveness: Distinct roles, straight-communication • Attitude: Have fun! • Developed models • Train-model – as fast as a train • Usability-design – system of your dreams • Power – knowledge and power

  7. Results: Communicating the Future Business • Discussing the models • ”communicate your knowledge of the train journey to the system of your dreams” • One hour preparation to organize a speech • The head-manager had problems in articulating the plan for the group

  8. Discussion • Content • Gave a great palette of problems • Dream of control and power • Problems in articulating the intentions and their ideas • E-service and User-involvement • Vexed Circle – the problem of historical failures • Involving users in more strategic planning of e-services • Method • Problems with illustrating ideas • Secret envelopes worked fine in concretizing problems

  9. This is the end… • ? • ! • Thanks for listening!

More Related