Seniors Housing Quality Program

1. Seniors Housing Quality Program For quality living in private residences

2. Seniors Housing Quality Program Danis Prud’homme Executive Director Réseau FADOQ (Quebec Federation for Seniors) IFA 11th Global Conference on Ageing – Prague 3a. Housing and the living environment Preferences and safety in housing May 31th 2012

3. RÉSEAU FADOQ Largest Senior Organization in Canada Mission Improve Quality of live of seniors through programs and activities Advocate for seniors’ rights at the Local, Provincial and National levels Act as the Agent of Change for Positive Ageing May 31th 2012

4. Geography and Statistics Canada : Approx. 33,000,000 people 10 provinces and 3 territories Quebec : 7,000,000 people over 30 % are 50+ 1,600,000 are 65+ 1,500,000 are 15 and under

5. Housing facilities for people over 85 in Quebec 61 %live in traditional housing 26 %live in private residences for the elderly 11 %live in residential and long-term care centres (CHSLD) 2 %live in intermediate resources (RI) Source : Quebec Department of Health and Social Services, 2010

6. Residences for seniors • Housing facilities dedicated to the housing and care of autonomous and semi autonomous seniors. • In a majority of cases, these are private for-profit organizations. • Seniors living in residences must pay housing and care costs. • Approximately 100 000 seniors live in theses facilities in Quebec.

7. Our values • Identity • Privacy • Security • Comfort • Participation

8. Our goals • Give participating residences a program to continuously improve their quality. • Give residences a publicly recognized seal of quality. • Allow seniors living in residences to speak freely about their living conditions. • Produce a directory of participating residences. • Reassure the general public about living conditions in residences.

9. Meaning of the program’s name The name Seniors Housing Quality Program reflects the program’s values and guidelines which are based on the improvement of residents’ quality of life and their overall satisfaction.

10. History From 1999 to 2008 The Réseau FADOQ implemented the “Roses d’Or” quality assessment program for private residences for seniors throughout Quebec.

11. History • 2007 • Government certification comes into effect. • It verifies: • A residence’s compliance with basic socio-sanitary norms. • A number of other requirements specified in government regulations (e.g. number of employees, standards of care, food,…).

12. History 2008 The Quebec government recognizes the Réseau FADOQ expertise with regards to the assessment of quality of life in private residences for seniors. From 2008 to 2011 The Quebec government decides to fund the Réseau FADOQ to review the “Roses d’Or” program in order to make it complementary to the government’s certification.

13. Assessment process • Participation by residences is voluntary. • The Seniors Housing Recognition is valid for two years. • Our visit is carried out by a team made up of: • A Réseau FADOQ professional responsible for assessing the quality of the physical and human environments of the residence. • Senior volunteers who will meet a sample of residents individually in order to measure their degree of satisfaction.

14. Program tools • Two tools validated by a team of researchers from the University of Sherbrooke. • Tested on approximately 100 residents and more than 50 residence operators. • Validated by : • Government departments • Residence operators’ associations • Regional health agencies • Regional quality and complaints commissioners

15. Program tools • 1 – Standards booklet • Elaborated and produced by the Réseau FADOQ. • 26 standards, divided in 160 quality indicators. • This tool allows us to appreciate the physical and human environments of a residence. • It takes into account the differences between small residences (9 units or less) and larger ones (10 units or more).

17. Program tools • 2 – Residents’ Satisfaction Survey • Based on OHIO tool and modified/adapted by the Réseau FADOQ. • 40 questions on living conditions (5 testing questions). • This tool allows us to appreciate/compare with the Standard Booklet results. • Goal is to reflect/reproduce the ‘Home Sweet Home’ feeling.

18. Visual recognition for residences 9 units or less 10 units or more

19. Seniors Housing Quality Seals • The number of Seniors Housing Quality Seals a residence obtains is determined by the result of the standards booklet evaluation. But : • If the visual state of equipment and the level of cleanliness are lacking, this will result in a residence getting a lower result. • If a residence obtains less than 65% satisfaction rate, its recognition will be put on hold until improvements are brought to the situation.

20. Who is eligible? • Private residences that: • Meet the definition of a private residence under the Act respecting health services and social services. • Are certified by their regional Health and Social Services Agency. • Have been in operation for at least a year.

21. Timetable • We have been implementing the program in 9 regions since January 2012. • The first Seniors Housing Quality Recognitions will be given before the summer of 2012. • The first regional directories will be produced by the end of 2012. • The program will be implemented in the 7 remaining regions of Quebec by the fall of 2012.

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