The Training Trap

1. The Training Trap Joe Melton RCI-SAFETY

2. What is the trap? • We often re-train without proper incident investigation and direct root cause analysis • So we re-train • Assumption that employee lacked necessary knowledge • Blame culture

3. Why does your company train/educate their employee’s? • Regulatory mandates • Insurance • Liability • Production efficiency • Safe environment • Employee betterment • Because everyone else does • All of the above • None of the above

4. Training your people • The mission/goal • Specific job type procedures and task • Identifying hazards/risk • To maintain the bottom line- production • Avoiding work stoppage by way of injuries • To keep employees safe • Creates good culture • Higher retention rate

5. When do we want re-train • Regulatory compliance • Change in workplace process • Through due diligence a knowledge or technique gap and not performance was determined

6. What is the common response at your company when an employee is injured? • We investigate and look to hold someone accountable • We re-train all employees that have the same job task • We follow up immediately with all the employees and review that particular job procedure • We do a tool box talk with the employees to make sure they understand the procedures • Analyze incident and apply necessary corrective actions • None of the above

7. What is the common response when an employee violates a procedure and/or policy? • That employee is re-trained • All employees are re-trained • We have a three strike policy, the employee could be fired • All of the above • Other • None of the above

8. What are the outcomes at your company after re-training employee(s) as a result of an injury/policy violation? • Lower injury rates • Higher awareness • Increased near miss reporting • No change at all • Other • None of the above

9. At your company do you quiz your employees following a safety training? • Yes • No • Why quiz?

10. Agenda • Why do we train/educate employees • Response to injuries/violations • The trap- re-train • How to avoid the trap • Model • Set baseline- quiz- similar to concussion test • Re-quiz employee(s) • Incident investigation- root cause analysis • Knowledge gap • Should be found in baseline test • If evident than re-train that employee • Could pull random 20% of same employee job type to gauge if whole job type needs re-trained • Condition deficiency • Submit work order • Environmentally reinforced- culture • If so- CARES Survey

11. How to avoid the trap….. • Set baseline data • Test and quiz at initial or annual training • Maintain an accessible copy • Hasty validation • Electronic capabilities • Consistency and Fluency • Safety program • Employee education • Policies and Procedures

12. Don’t be trapped……. OUCHY • Allows for a tangible documented procedure for beginning the root cause analysis procedure • Identifies knowledge • Consistent starting point for root cause analysis • Validation

13. Incident Investigation • Consistency • Tracking and recording • Identifying action items • Improves culture • Company commitment

14. Root Cause Analysis- Knowledge Gap • Incident investigation findings • Baseline quizzes • Re-testing • Was there a knowledge gap • Possibility of re-education • Root cause of why initial education was not successful • Can be gauged by trending results of similar job type employees • Compare from database • Audit education training materials • Next phase

15. Root Cause- Condition Deficiency • Investigation • Interviews • Inspection of incident area • Deficient physical condition • Types • Equipment, Material, Surface, Machinery, ect… • Result • Corrective action • Item is repaired or removed from service • Trap avoided

16. Root Cause- Environmentally reinforced • Investigation • Interviews • Common practice for job task • Root cause • Reinforced • Root cause • Past assessment survey results • Not present • Best proactive environmental leading indicator

17. Model in Review • Model • Set baseline- quiz- similar to concussion test • Re-quiz employee(s) • Incident investigation- root cause analysis • Knowledge gap • Should be found in baseline test • If evident than re-train that employee • Could pull random 20% of same employee job type to gauge if whole job type needs re-trained • Condition deficiency • Submit work order • Environmentally reinforced- culture • If so- CARES Survey • There may be more than one root cause on major incidents

18. Don’t get trapped • Don’t blame employees • Investigate not interrogate • Uncover root cause before action is taken • Set corrective actions • Re-train • Condition repair • Cultural improvement • Follow the model

19. “Action is the real measure of intelligence” • Napoleon Hill

21. The Speaker met my expectations • Strongly agree • Somewhat agree • No opinion • Somewhat disagree • Strongly disagree

22. The speaker knew the subject matter. • Strongly agree • Somewhat agree • No opinion • Somewhat disagree • Strongly disagree