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Reducing LMS Support Requests - Insider Secrets

Queries for LMS support from users can sometimes be too many burdening LMS administrators, view this presentation to learn more about it.

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Reducing LMS Support Requests - Insider Secrets

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Presentation Transcript

  1. REDUCING LMS SUPPORT REQUESTS - INSIDER SECRETS

  2. Who needs LMS Support?

  3. Who needs LMS Support? • Learners • Administrators • Instructors • Managers • Authors

  4. Most of the queries are avoidable

  5. Typical support requests from learners

  6. Typical support requests received from learners • Resetting passwords • Problems in accessing

  7. What happens when there are too many support requests?

  8. What happens when there are too many support requests? • Administrators are overburdened

  9. What happens when there are too many support requests? • Learners lose interest when not responded on time

  10. How to reduce LMS support requests?

  11. How to reduce LMS support requests? • Simple and Repetitive Support Requests can be automated.

  12. How to reduce LMS support requests? • Install a guided support tool to send support request.

  13. How to reduce LMS support requests? • Develop questionnaires that get users to provide vital information.

  14. How to reduce LMS support requests? • Step by Step instruction and screenshots

  15. Benefits of installing guided support tool

  16. Benefits of installing guided support tool • Reduces the number of email communications.

  17. Benefits of installing guided support tool • Enables users to identify the core issue

  18. Benefits of installing guided support tool • Administrators will have more time to address complex issues

  19. Additional Steps to be Taken to Reduce LMS Support Requests

  20. Additional Steps to be Taken to Reduce LMS Support Requests • Educate users on how you investigated and resolved the request

  21. Additional Steps to be Taken to Reduce LMS Support Requests • Explain the root cause of the issue and give tips to avoid in future.

  22. Additional Steps to be Taken to Reduce LMS Support Requests • Provide tips to avoid common problems

  23. Conclusion • LMS support is the key to success of any learning initiative. • Guided troubleshooting support can empower administrators and users, to resolve issues faster.

  24. To read articles on similar topics, please visitblog.commlabindia.com

  25. Thank You

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