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NAMA’s Supervisor Development Program: Help Your Supervisors Succeed

NAMA’s Supervisor Development Program: Help Your Supervisors Succeed. April 26-28, 2010 Chicago, IL McCormick Place West. Please mute your handsets Use the mute button Do not place the call on hold to avoid background music. If you need to leave the session, hang up and redial

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NAMA’s Supervisor Development Program: Help Your Supervisors Succeed

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  1. NAMA’s Supervisor Development Program: Help Your Supervisors Succeed April 26-28, 2010 Chicago, IL McCormick Place West

  2. Please mute your handsets • Use the mute button • Do not place the call on hold to avoid background music. If you need to leave the session, hang up and redial • Technical support (866) 493-2825 • During the Q&A session… • Use the Q&A menu located in the toolbar, upper left to submit questions OR • Un-mute your handset and speak clearly Helpful Instructions

  3. Joann DeNardis, PHR Associate Director, NAMA -10 years+ in human resources including employee relations, recruiting, employment law as well as managing NAMA education programs. Rick Leffke President, R.C Leffke & Associates -25 years+ focusing on organizational change, executive coaching, and the development of organizational leaders using innovative and collaborative means. ABOUT THE SPEAKERS

  4. LEARN from industry leaders and a top professor from Michigan State University Dr. Ron Cichy Jim Proebstle Dan Mathews School of Hospitality President, Prodyne, Inc. Executive VP & Business Director COO, NAMA & Professor at MSU “WHAT’S IN IT FOR ME?”

  5. Gain KNOWLEDGE from an array of topics including but not limited to customer relations, effective employee management, & problem solving • ENHANCE skills to be a more effective manager • NETWORK with peers and exchange best practices “WHAT’S IN IT FOR ME?”

  6. Return home with a PERSONAL ACTION PLAN for immediate application • Customized document created during the program • Identify critical “take aways” from each session and overall program • Develop actions on how to apply to your own skill set and at your organization “WHAT’S IN IT FOR ME?”

  7. Dr. Ron Cichy • Monday, April 26 • Decision-making; Training & Development • Tuesday, April 27 • Customer Satisfaction; Effective Communication & Time Management • Rick Leffke • Tuesday, April 27 • Conflict Management, Effective Negotiations, Handling Customer Relationships & Complaints • Wednesday, April 28 • Personal Selling Skills Daily Schedule

  8. Joann DeNardis • Tuesday, April 27 on employment law • Jim Proebstle • Tuesday, April 27 on ACE Problem Solving for Managers • Dan Mathews • Wednesday, April 28 on Personal Leadership Daily Schedule

  9. The world we live in is increasingly competitive • In order to compete we need the necessary skills • If you’re not selling, you’re being out sold • It’s everyone’s job to sell... • The difference between cost and value "It is true of all companies to grow and succeed. This course offers some great ideas and concepts by some very knowledgeable speakers to take you and your company to the next level. It’s not only for the new manager, but for the seasoned one.”Guy Shinkle, Dynamic Vending YOUR PERSONAL SELLING SKILLS

  10. One retained customer equals thousands of dollars... • The ability to handle complaints effectively... • Managing expectations through strong communications • It starts with your attitude toward your business “I am so glad I attended this program. I was enlightened with ideas and tools to help improve work relationships, customer retention and overall business.” Lisa Dezember-Mattias, Burdette Beckmann BUILDING CUSTOMERS FOR LIFE

  11. NAMA SDP NAMA OneShow • Education program • Begins Monday, 4/26 @ noon, ends Wednesday, 4/28 @ 2pm with graduation • Registration provides you with a free badge to the OneShow • Annual one and only trade show for our industry • Begins Wednesday, 4/28 @ 3pm, ends Friday, 4/30 @ 3pm www.NAMAOneshow.org

  12. 3 days access to a completely REDESIGNED, HIGH-IMPACTEXPO • Discuss business SOLUTIONS & observe INNOVATIONS in products & technology • Celebrity KEYNOTE SPEAKERS such as Herman Cain, Mike Ditka, Terry Bradshaw and Ted Koppel • 8 cutting-edge COMPLIMENTARY education sessions ATTEND NAMA ONESHOW

  13. REGISTER AT www.NAMAOneShow.org • $1299 for first attendee, $999 for second attendee from same company • Price includes COMPLIMENTARY BADGE ($129 value!) with each SDP registration • Webinar participants who register to attend SDP will receive $50 credit towards any NAMA publication REGISTER TODAY!

  14. QUESTIONS? CONTACT JOANN DENARDIS, NAMA 312/346.0370X229 jdenardis@vending.org

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